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Job Post Details

Associate Advisor - GEC - job post

AICPA-CIMA
London
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Location

London

Benefits

Pulled from the full job description

  • Annual leave
  • Employee assistance programme
  • Company pension

Full job description

About the Role:

You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. You will handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a GEC Associate Manager. You will use a hybrid work schedule.


You Will:

  • Identify and report issues that could negatively affect our member/customer experience
  • Achieve qualitative and quantitative targets for individual performance
  • Upsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaigns
  • Remain knowledgeable about memberships and products while working to become subject matter experts in important areas
  • Collaborate with team members to share knowledge, identify efficiencies and achieve Service Level Agreements
  • Communicate relevant information on policies, member benefits, products, services, and industry developments through inbound/outbound phone, email, chat, and social media channels.
  • Navigate multiple systems to grant access and manage membership requests, product orders, event registrations, account adjustments, and other requests
  • Identify customers' needs and anticipate obstacles by clarifying information, researching issues and providing the easiest solutions or alternatives

GCSE's or equivalent

6+ years' related experience including:

  • 1+ years of customer service or sales experience
  • Experience achieving set targets for individual performance
  • Experience working with a CRM system
  • Previous work experience in a not-for-profit, Association, or NGO environment
  • Resolution experience
  • Online chat experience


How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.


We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development


About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equal Employment Opportunity

The Association of International Certified Professional Accountants is dedicated to fostering a diverse environment and is committed to being an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

Assistance

If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa-cima.com

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