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Claims Investigator - job post

24 reviews
NHHouse Davy Avenue Knowlhill
£48,000 - £52,000 a year - Permanent
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Job details

Here’s how the job details align with your profile.


  • £48,000 - £52,000 a year

Job type

  • Permanent


NHHouse Davy Avenue Knowlhill

Pulled from the full job description

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Gym membership
  • Paid volunteer time
  • Private medical insurance

Salary: £48,000– £52,000 + up to 10% bonus per annum

Working Location: England / Remote

Regional Allowance: Up to £7,500 depending on location

Employment Type: Full Time, Permanent

*This role is subject to additional IDD checks*

We currently have openings for Claims Investigators throughout England in response to increased demand. As such, we welcome applicants from various locations to apply for these positions.

Lead NHBC Buildmark Cover investigations and repair scheduling as a seasoned Claims Investigator, shaping industry standards with two decades of expertise.

What we offer:

    • 27 days annual leave (plus bank holidays) and a holiday purchase scheme
    • Generous pension scheme, with an employer contribution of up to 10.5%
    • Life Assurance (x4 salary)
    • Subsidised private medical insurance
    • Cycle to Work scheme
    • Employee discounts platform, including gym discounts
    • 24/7 employee assistance programme supporting your mental wellbeing
    • 2 days volunteer leave
    • Equalised maternity, paternity, adoption leave and pay for all new parents
    • Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions


What you’ll be doing

  • Responsible for the investigation and repair scheduling of claims and resolutions, effectively determining validity under the NHBC Buildmark Cover up to prescribed financial limits.
  • The role is also responsible for managing all aspects of a claim up until validity is determined which includes detailed technical discussions with builders and homeowners.
  • This role is the primary point of face-to-face contact for homeowners wishing to make a Claim against Buildmark or use our Resolution Service, and provides technical guidance to homeowners, builders and NHBC office staff.
  • Examination of documents and the available history of a property to establish the limits of the cover provided under the NHBC policy and manage risk to NHBC’s reputation.
  • Prepare schedules for either remedial work or cash settlement and issue instructions to Builder/Remedial Works Contractor.
  • Based from home, operating with their regional team with occasional investigations throughout the UK as necessary.

The ideal candidate will have

  • Detailed knowledge of housing construction and NHBC Technical Standards.
  • Experience of working with housebuilder/contractors.
  • An understanding of interpreting insurance policies and determining claim validity.
  • The ability to influence and deal with potential disagreements in a confident manner that maintains relationships.
  • Able to gather and analyse information to support decision making and be pragmatic in decision making.
  • A strong understanding of NHBC Technical Requirements/Standards, Construction, Buildmark policies and regulatory requirements.
  • Excellent communicator with appropriate interpersonal skills, planning and organisational skills.
Education and Qualifications
  • It would be great if you have / are working towards a professional membership of MCIOB, RICS, CII, CILA or similar.
  • HNC/NHD or NVQ level 6 in a construction related discipline.

Why you should join us
At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know at
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