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Investigator jobs in Macclesfield

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Job Post Details

Complaint Investigator - job post

First Response Finance
20 reviews
Leigh WN7Hybrid remote
£25,970 a year

Job details

Here’s how the job details align with your profile.

Pay

  • £25,970 a year

Shift and schedule

  • Overtime
  • Monday to Friday

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.

Pay and Benefits:

  • A starting salary of £25,970 along with an annual company bonus scheme
  • Working Monday to Friday
  • Hybrid working available
  • And many more!

Key Requirements:

  • A team player who is also able to help and support your colleagues’ cases as and when required
  • A willingness to help our customers no matter how they’re feeling by being patient, listening carefully, and being level-headed
  • A decisive decision maker, who will actively seek all the information required to come to the best possible conclusion
  • Experience within the financial services industry is desirable but not required.

Key Responsibilities:

  • The main part of this role is dealing with customers who have purchased a vehicle from First Response, and they are unhappy with the quality of it. It is your job to investigate whether the issues on the vehicle were there when the customer got it or are because of general wear and tear over time.
  • You will need to contact the customer, dealer and other third parties to obtain all the information to help you make a decision.
  • Once your investigation has been completed and you have decided on what you are going to do, you will need to communicate this to your customer via a letter. It is important that this letter is structured and clear to the customer with details of what you have investigated, the outcome, and the reason for your decision.


To apply for this position:

  • You must have the permanent right to work in the UK.
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