Itil Service Design jobs

Workplace: London, Leeds or Manchester. The expectation is 2-3 days in the office.

FTC - 3 years

Following the recent announcement by ITV of the sale of its M&E business to Sky, a dedicated M&A Technology Serive Delivery Lead is required.

This high-profile role sits within the ITV Studios plc Group Technology Directorate. You will be responsible for establishing the operational framework to mobilise pre-drafted TSAs, managing the ongoing delivery of critical technology services to the acquirer during a 24-to-36-month transition window, and meticulously planning the clean exit of these services.

Key Responsibilities

Framework Establishment & Mobilisation (Pre-Close / Regulatory Window)

• Operationalise the pre-drafted and agreed TSAs across all in-scope technology domains during the 12-month regulatory review period.
• Define governance structures, KPIs, Service Level Agreements (SLAs), and reporting cadences between RemainCo and the Acquirer.
• Stand up the appropriate governance in line with wider programme governance, ensuring clear roles, responsibilities, and escalation paths are established for Day 1 readiness.

Service Delivery Management (Post-Close Transition)

• Govern the end-to-end delivery of TSA technology services, collaborating with internal Service Owners who maintain operational accountability for their respective technologies
• Oversee the end-to-end execution of technology services under the TSA, partnering with internal Service Owners who retain functional responsibility for their individual technical environments.
• Monitor vendor performance and internal delivery teams to ensure consistent alignment with TSA obligations.

Commercial Protection & Risk Management

• Safeguard RemainCo from commercial exposure, ensuring service delivery strictly matches contract boundaries to avoid scope creep or uncompensated effort.
• Work closely with Finance Business Partners to manage accurate billing, cost-recovery mechanisms, and cross-charging to the acquirer.
• Proactively manage risks to ensure RemainCo is not exposed to service penalties, legal remedies, or operational degradation of its own ongoing business.

Exit Planning & Stranded Cost Mitigation

• Collaborate with both RemainCo teams and the acquirer to design and execute detailed exit plans for each TSA.
• Strategically identify and work with Technology leaders to mitigate stranded costs (e.g., residual software licenses, underutilized infrastructure, unallocated staff overhead) to ensure zero financial tail for RemainCo post-separation.

Experience & Skills

• M&A / Carve-Out Expertise: Proven track record of leading complex technology separations, divested entity stand-ups, or TSA delivery management within large corporate environments.
• Broad Tech Literacy: While not a hands-on technical role, you must comfortably speak the language of infrastructure, cyber security, enterprise applications, and IT service management (ITSM/ITIL).
• Commercial & Legal Acumen: Deep experience interpreting, managing, and enforcing legal contracts, commercial schedules, and SLAs. Strong understanding of cost-recovery models.
• Stakeholder & Relationship Mastery: Exceptional negotiation skills with the ability to balance the competing priorities of an ambitious acquirer and a protective parent company.
• Resilience & Discretion: Ability to operate effectively in a highly confidential, changing environment during a protracted regulatory approval phase.
• Experience working within Global Media, Entertainment, Broadcast, Telecoms, or heavily regulated tech environments is highly advantageous.