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    • Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:
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Operations Manager - Visa and Immigration (Japanese Speaker)
VF Services (UK) Ltd
London EC2A 2BT
£50,000 a year
Full-time
Apply now

Job details

£50,000 a year
Full-time
Overtime, Monday to Friday
London EC2A 2BT

Full job description

VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide. Join us as an Operations Manager for Visa and Immigration services today!

VFS Global aims its employees to feel able to be themselves at work and to have an equal opportunity to progress their career, without any prejudices. We want to instill a culture where we respect and embrace everyone’s beliefs and backgrounds and we work for our employees to feel high valued so they can express their full potential and abilities. Diversity & Inclusion is VFS DNA.

Areas of Responsibility

1. Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:

  • Document scrutiny & verification for visa processing
  • Handling cash & bank related transactions if assigned
  • Maintaining & recording all application data in a timely and accurate manner
  • Ensuring all administration & logistics of passport delivery to consulate / applicant logistics company etc.

2. Conduct regular Audits for all processes & implement all new process rollouts or changes

3. Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application

4. Maintain and improve level of customer and mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker

5. Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.

6. Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role

7. Maintain high standards of ethics, integrity and compliance with corporate procedure.

8. Ensure that the entire process is completed within the mandated Turn Around Time

9. Ensure personal & professional development for self and team by conducting trainings on regular basis. Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.

Qualification & Experience

Education: Minimum: Graduate or global equivalent degree

Preferable: Post – Graduate or global equivalent

Experience: Minimum 10 years of management experience in hospitality or customer service industry

Knowledge & Key Skills:

  • Japanese language proficiency - JLPT N1 certification or equivalent
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints
  • In-depth knowledge and understanding of systems and processes
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
  • Team management skills

The working hours are Monday to Friday 8:30 to 17:30 but the candidates must be also flexible for working overtime. Due to the nature of this role, it is an office-based job.

Job Type: Full-time

Pay: £50,000.00 per year

Application question(s):

  • Do you currently require, or will you in the future require, visa sponsorship to work in the UK?

Work authorisation:

  • United Kingdom (preferred)

Work Location: In person

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