At Queensmith, we understand that our greatest asset is our exceptional team. As the Production Lead, you are central to overseeing the production of all items designed and made in-house. This is a hands-on senior role involving close collaboration with the Head of Production and other department Heads, ensuring effective communication between the sales, workshop, and marketing teams. You will maintain the team's coordination and productivity by maintaining a clear overview of the department as a whole, ensuring the timely, cost-effective completion of work that upholds Queensmith's highest standards. The Production Lead is pivotal in ensuring that each order is accurately assigned with comprehensive briefs and manufacturing notes. You will manage a small team of Production Assistants, training and developing them. Your contributions are integral to our journey.

RESPONSABILITIES

Assist & support the Head of Production by leading the general day-to-day running of the department. Deputise to the Head of Production as required.
Train, mentor and manage a small team of Production Assistants, maintaining productivity and efficiency.
Ensure that the Production Team are briefed on the daily objectives and any urgent orders.
Oversee and ensure that the highest quality of work leaves our workshops (including returns, repairs and stock).
Aid in the tracking of all costings, ensuring the jewellery created is both cost-efficient and of the highest quality.
Allocate jobs to the workshop with accurate manufacturing instructions, manage and prioritise workloads, and deal with any production issues that arise.
Conduct audits and produce weekly and monthly reports.

Requirements

Proven track record in a senior jewellery production role.
Experience in developing and managing a team.
Confidence and knowledge to spot and resolve manufacturing faults and escalate them where required.
Technical understanding of jewellery manufacturing processes.
Ability to work under pressure and meet deadlines.
Proficient in high-level quality control.
Strict compliance with company security procedures.
Commercially minded approach

Skills

Strong interpersonal skills, comfortable giving direction and addressing issues when needed.
Record-keeping & organisational skills.
Leadership and problem-solving skills.
Good time management.
Clear & articulate communication skills.
Practical bench experience is useful but not essential.
Collaborative team mindset.

Benefits

Culture & Values

At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and be their best.

At Queensmith, we believe in crafting more than just jewellery; we craft experiences and moments that last a lifetime. Here's why being a part of our team is an opportunity like no other:

Incredible Work and Purpose:

Be a vital part of a mission-driven business transforming the diamond jewellery buying experience and disrupting the status quo. Contribute to meaningful moments in people's lives, creating engagement rings that tell stories.

Professional Development:

Embark on a journey of growth with access to ongoing training opportunities. We value personal growth and are committed to helping you refine and expand your skills.

Cutting-Edge Equipment and Technology:

Work with high-tech equipment and stay at the forefront of industry trends. We provide state-of-the-art tools to enhance your craft.

Great Facilities and Resources:

Experience a workplace designed for success. Enjoy exceptional facilities and access to top-notch equipment that supports your creativity and efficiency.

Financial Well-being:

Experience the rewards of your hard work with discretionary annual performance-based bonuses. We believe in recognising and appreciating above-and-beyond contributions.

️ Central London Office with Flexibility:

Work from our beautiful Queensmith showroom and HQ in Hatton Garden. Embrace flexibility, as we understand the importance of work-life balance and aim to improve it daily.

Work Hard, Play Hard:

Join us for regular socials where we celebrate successes, bond as a team, and enjoy drinks and food on the house.

Generous Paid Time Off:

Recharge with 25 days of paid holidays in addition to bank holidays. This is on top of the paid time off you need when you need it most.

Family & Friends Discounts:

Share the joy with close ones. Enjoy special discounts on all our products for yourself, your family, and your friends.

Employee Recognition:

Feel valued from day one. We appreciate and recognise your contributions through various employee recognition programs.

Exceptional Workplace Culture:

Immerse yourself in an excellent culture where you belong from day one. We foster an environment that values diversity, creativity, and collaboration.

Your Journey Starts Here:

Seeking meaning and purpose in your job? It's right here! Apply now and join the adventure at Queensmith!