Junior Infrastructure Analyst jobs in London

Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 5,000 beds) in 25 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home.

Job Summary:

We are seeking a dynamic and motivated graduate to join our Systems team as a Graduate Systems Analyst. This entry-level role is perfect for recent graduates looking to start their career. The successful candidate will be responsible for providing technical support, troubleshooting, and maintenance of our company's IT systems. This role offers a fantastic opportunity to develop your skills and grow at Student Cribs.

Key Responsibilities:

• Assess and identify problem areas in the business and put together proposals to implement and improve systems
• Partner with developers on a day-to-day basis, answering questions, providing clarification, and helping keep work moving in the right direction
• Triage and assist team members with technical queries
• Create and update support materials for different modules of the system
• Lead best practices within data entry and validate data entered into the system
• Manage bug fix and feature requests from the wider team
• Perform any other duties as appropriately assigned by management

Requirements:

• Natural problem solver: you thrive on fixing things
• Previous experience in a customer-facing or customer service role
• Excellent written and verbal communication skills, with the ability to explain information clearly, politely, and in a friendly, professional manner.
• Experience with SQL
• An interest in both property and technology, and how they can be combined to drive business improvement.
• Strong interest in using data and technology to build, enhance, or streamline projects
• Proficient in using Microsoft Office Suite
• Strong organisational skills, with the ability to manage multiple tasks effectively

Desired Experience:

• Previous experience in an IT support or helpdesk environment
• Familiarity with AI tools such as ChatGPT or Claude
• Experience with creating support materials
• Experience testing software would be beneficial
• Previous internship or work experience in an IT support role is a plus, but not essential

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

By submitting an application, I acknowledge that I have read and understood Student Crib's Candidate Privacy Notice located at https://student-cribs.com/student-cribs-candidate-privacy-notice/ , and consent to the processing of my personal data as outlined in it (please copy and paste link if it fails to work)

Job Types: Full-time, Fixed term contract

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme

Work authorisation:

• United Kingdom (required)

Work Location: In person