The Administrative Support Assistant provides a comprehensive and efficient administrative service to the Speech and Language Therapy team, supporting the day-to-day running of the department. The post holder will be a key point of contact for patients, carers, staff and external agencies, handling enquiries, arranging appointments, maintaining accurate records and supporting effective communication across the service.

The role involves a range of administrative duties including appointment booking, data entry, processing correspondence, managing electronic records, filing, and providing general office support to ensure smooth service delivery. The post holder will work closely with clinical and administrative colleagues to support patient pathways and contribute to the delivery of a high-quality, patient-focused service.

The successful candidate will have good organisational, communication and IT skills, with the ability to prioritise workloads, maintain confidentiality and provide a professional and welcoming service to patients and colleagues.

Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute services to the people of Preston, Chorley and surrounding areas. We are committed to delivering high-quality, safe and patient-centred care, ensuring the best possible outcomes for our patients and communities.

We pride ourselves on being a supportive and inclusive employer, where every member of staff is valued and respected. Our teams work collaboratively across services, contributing to a culture of compassion, teamwork and continuous improvement.

As an Administrative Assistant, you will play an important role in supporting the delivery of services, helping to ensure efficient administrative processes and a positive experience for patients. Your contribution will be key to the smooth running of clinical and operational teams.

At Lancashire Teaching Hospitals, we are committed to staff wellbeing and development, offering opportunities for training and career progression within a forward-thinking and supportive organisation.

Book, amend and cancel patient appointments using Trust electronic systems.

Process referrals and maintain waiting lists in accordance with local procedures. Send appointment letters and other patient communications in a timely manner .Support the smooth coordination of patient pathways by ensuring administrative processes are completed accurately and efficiently

Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person .

Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request

To prepare weekly c linics and ensure other administrative staff are supported with clinic utilisation.

Organising incoming and outgoing post, referring enquires to appropriate person if necessary , photocopying relevant information and uploading information to the patient files

Utilisation of local or Trust case note tracking system

Filing of reports and results , patient files ad hoc administrative duties