Live Chat jobs

Location: Stoke-on-Trent Contact Centre
Salary: £26,907 per annum basic salary plus uncapped commission and VodafoneThree benefits
Working hours: Full time 37.5 hours per week - Monday to Sunday - between the hours of 8:00am and 10:15pm

Following a minimum of 4 weeks training, you will work from home for 50% of the time (later shifts from home)

START DATES IN JANUARY 2027

Stoke-on-Trent Contact Centre

You will be based in our newly refurbished Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over ten years, and is equipped with spacious lounge areas, product and demo hubs, cafe area and so much more.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our sales teams in our contact centres and help us connect people to their friends, family and loved ones, and introduce them to products and services that benefit their lives.

What you’ll do

You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms.

An important element of this training is our TRUST framework - VodafoneThree’s mission to remain number 1 for Customer Experience.

• Taking ownership
• Relating to your customer
• Understanding their issue
• Setting expectations
• Thinking forward

Once in the role, you will take live online chats from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you'll be a main point of contact, ensuring they get the best advice and service possible.

You will have the opportunity to earn uncapped commission, by offering customers the right VodafoneThree products and services for them, to achieve your sales targets.

You will always act ethically, ensuring our customers are given the correct information to make an informed decision.

Who you are

• You will enjoy using your advanced communication skills and providing an excellent customer experience, in line with our TRUST framework.
• You are motivated by being set and achieving clear targets.
• You will be resilient, able to deal with minor setbacks and stay motivated for your next customer.
• Live Chat & Sales experience are preferred.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

• Basic salary £26,907 per annum
• Uncapped commission (On Target Earnings is £ 340 a month)
• 28 Days annual leave + bank holidays in lieu.
• Paid charity days
• 'Spirit' days when we encourage you to focus on your self-development.
• Employee discounts, retail vouchers, health benefits, pension plan, life assurance and shares scheme.
• We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and award-winning parental leave policies.

Interview Process

• Stage 1: Your application will be reviewed and if you are progressed, the first stage is an approximately 30-minute call with one of our Recruiters.
• Stage 2: If you pass the screening call, you will attend a 1 hour in-person interview with one of our Team Managers, this will include a typing test. Your recruiter will ensure that you’re prepared ahead of your interview. You will be required to complete an online personality assessment. (The results of this do not determine our decision to hire). You will have access to the interview questions in advance to allow you to be at your best.
• Stage 3: If you are successful at the interview stage, then your recruiter will call you the next working day to offer you a role! If you are not successful, then you will still receive a call from us where we will provide you feedback.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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