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    • To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
    • Can push trolleys up to 250kg and lift mail bags up to 11kg.
    • Shifts are available any day of the week, from Monday to Sunday, and vary depending on operational…
  • View similar jobs with this employer
    • Hours: 6 hours per week, with opportunities for overtime.
    • After 6 months: £13.94 per hour.
    • Saturday Weekend Premium +£4.39 applied to contracted hours.
    • To ensure the mail order customers receive exemplary service.
    • Answering the telephone for mail order customer services in a professional manner.
    • Sorting and distributing mail, arranging couriers as requested via portals such as DPD and receiving/logging parcel deliveries and advising staff of deliveries…
    • £12.71 per hour + Nights Uplift.
    • This is a permanent, full time vacancy that will close in a day at 23:59 BST.
    • Contract Type: Permanent – 37.5 hours per week.
    • Mail Order Customer Service Advisor*.
    • Answering customer queries over the telephone and via email.
    • Processing telephone orders and orders which arrive through…
    • You will supervise the efficient and effective internal and external mail services.
    • The successful candidate will lead a 3-person team which includes one full-…
    • Receiving, sorting and dispatching mail and action any deliveries.
    • The primary purpose of this role is to greet visitors on to the site and deliver exceptional…

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Job Post Details

Site Service Specialist - Mail Room Operative FTC - job post

Ricoh
3.4 out of 5 stars
Edinburgh
Fixed term contract
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Fixed term contract

Location

Edinburgh

Full job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

  • To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
  • Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
  • Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
  • Carry out any reasonable request from the line manager to meet the business needs and client expectations.
  • To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
  • To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
  • Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
  • Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

You will ideally have

  • IT literate
  • Team oriented pro-active, open minded team player
  • Good organisational skills with an attention to detail
  • Excellent communication skills, both verbal and in writing
  • Excellent customer service skills
  • Ability to demonstrate commitment and flexibility at all times
  • Multi-tasking skills and ability to work on a variety of items simultaneously
  • Good Time Management skills
  • To be professional and presentable in uniform at all times

#RicohUK

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.

FUNCTION

Field Service

LOCATION

Edinburgh

CONTRACT TYPE

Fixed Term Contract

CLOSING DATE

02-Jul-2026

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