Medical Administrator jobs in Cardiff

Job Title: Team Lead - OPD Admin

Department: Outpatient Department

Responsible to: Head of Customer Services

Hours: 37.5 hours over Monday to Sunday (must be flexible between 8am-8pm)

Salary: £28,565 per annum.

We welcome applicants from all candidates, however; please note, we are unable to offer visa sponsorship at this time.

Benefits

• Free Parking
• Private Healthcare for you & a family member
• Free Tea, coffee & Fruit
• Subsidised food & drinks in our St Joe's café
• Health & Wellbeing activities

St Joseph's Values

Caring, Collaborative, Transparent, Efficient & Sustainable.

Full Job Description can be found on our website, but here's the need to know at a glance.

As our Team Leader - Outpatients Administration, you'll play a pivotal role in ensuring patients receive a seamless, efficient, and caring service. Leading a dedicated administrative team, you'll inspire excellence, champion high standards, and help shape patients experience of St Joseph's Hospital.

Job Summary

To lead the Outpatient and Physio administration team, displaying excellent leadership and customer service skills. This role will also work alongside health professionals, and you will need to interface confidently with other administrative areas across the hospital.

Essential Criteria

• Experience of leading a team in a supervisory role.
• Experience of working in an administrative, clerical environment/reception area
• Organised and able to work on own initiative as well as within your team
• Strong IT skills
• Excellent customer service skills and the understanding of how this benefits the business
• Excellent communication skills, both verbal and written

Desirable

• NVQ or equivalent in Business Administration
• Experience of the Healthcare Industry

Additional Information

- Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, the hospitals Safety, Health and Environment Policies and procedures and to cooperate with the hospital on any legal duties placed on it as the employer.

- This job description is not designed to be an exhaustive list of duties and responsibilities but represents the current key areas of work. There will be additional duties and responsibilities implicit within the role.

- The post holder’s duties will at all times, be carried out in compliance with Hospital policies and procedures. In particular, the post holder will act in accordance with the Equal Opportunities, Grievance, Disciplinary and Health & Safety Policies, as well as dealing with complaints, confidentiality and quality matters.

- Staff may be required to work in any department to meet the needs of the service, with potentially variable patterns of work that may include weekend working.

- The post-holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and ensure compliance with associated legislative and Hospital policy.

How to apply:

To apply for the position please email an up to date CV with a covering letter to careers@stjosephshospital.co.uk.

The closing date for applications is 14th August 2026. Please note that we will only contact you should you be shortlisted for an interview.

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Job Type: Full-time

Pay: £28,565.00 per year

Work Location: In person