Medical Centre jobs in Christchurch

We are looking for someone to join our small and friendly team of staff as a GP Document Processor and Receptionist (Care Navigator).

As a Document Processor the successful candidate will accurately process, review and code incoming clinical correspondence and patient documentation within the GP clinical system, ensuring that information is appropriately filed, actioned and available to clinicians in a timely manner. They will support safe patient care by maintaining high standards of data quality, confidentiality and record management.

As a Receptionist (Care Navigator) they would assist our patients both in person and on the telephone.

The work is varied and fast paced, and the role will include answering phones, signposting patients to the correct services and booking appointments, manning the front desk, processing prescription requests from patients, and generally completing all other administrative tasks required to ensure the smooth running of the surgery.

We would ideally like someone who has worked in a GP Practice before & has used the SystmOne clinical software, but full training will be available to the successful applicant if required.

Key Responsibilities

Clinical Document Processing

• Receive and process incoming electronic and paper correspondence, including:
• Hospital letters
• Clinic reports
• Discharge summaries
• Test results correspondence
• Community service reports
• Private medical correspondence
• Review documents and ensure they are directed to the appropriate GP or clinical team member.
• Attach and file correspondence accurately within the patient's electronic medical record.
• Apply agreed Read Codes/SNOMED CT codes where appropriate and within practice protocols.
• Identify documents requiring urgent clinical attention and escalate immediately.

Workflow Management

• Manage document workflows efficiently to meet practice timescales.
• Monitor document processing queues and prioritise urgent items.
• Liaise with GPs, nurses and administrative staff regarding queries on correspondence.

Data Quality and Governance

• Ensure compliance with NHS data protection requirements, GDPR and practice confidentiality policies.
• Maintain high standards of accuracy and attention to detail.
• Participate in audits relating to records management and coding quality.
• Report any information governance breaches or data quality concerns.

Person Specification

Essential Criteria

Qualifications

• Educated to GCSE level (or equivalent), including English and Mathematics.

Experience

• Previous administrative experience.
• Experience working with computerised systems and databases.
• Experience handling confidential information.

Knowledge

• Understanding of patient confidentiality.
• Knowledge of data protection principles.
• Good understanding of administrative processes.

Skills

• Excellent attention to detail.
• High level of accuracy.
• Good organisational skills.
• Ability to work independently and as part of a team.
• Effective communication skills.
• Competent IT skills, including Microsoft Office applications.

Desirable Criteria

Experience

• Previous experience working in a GP practice, NHS organisation or healthcare setting.
• Experience of processing clinical correspondence.
• Experience using EMIS Web, SystmOne or Vision.

Knowledge

• Understanding of medical terminology.
• Knowledge of SNOMED CT coding.
• Understanding of NHS primary care processes.

Key Performance Indicators

• Timely processing of incoming correspondence.
• High standards of coding and filing accuracy.
• Compliance with information governance requirements.
• Maintenance of document processing backlogs within agreed targets.

Personal Attributes

• Reliable and trustworthy.
• Able to maintain confidentiality at all times.
• Methodical and organised approach to work.
• Flexible and adaptable.
• Commitment to excellent patient service and data quality.

Pay: From £12.80 per hour

Expected hours: 21.0 per week

Benefits:

• On-site parking

Work Location: In person