Medical Centre jobs in Milton Keynes

Front of House Receptionist / Service Administrator

Service MOT Repairs Ltd – Bosch Car Service
Location: Northampton
Job Type: Full Time | Permanent

About Us

Service MOT Repairs Ltd is a proud member of the Bosch Car Service network, committed to delivering the highest standards of vehicle servicing, diagnostics, repairs and customer care. We pride ourselves on honesty, professionalism and putting our customers first. As our business continues to grow, we are looking for an organised, enthusiastic and customer-focused Front of House Receptionist / Service Administrator to become an integral part of our team.

This is a varied and rewarding role where no two days are the same. You will be the first point of contact for our customers and the vital link between our technicians, suppliers, fleet customers and management team.

The Role

As our Front of House Receptionist / Service Administrator, you will ensure every customer receives exceptional service from the moment they contact us until their vehicle is returned. You will be responsible for managing workshop administration, customer communications, scheduling and supporting the efficient running of the workshop.

This position requires excellent organisational skills, a positive attitude and the ability to prioritise multiple tasks while maintaining exceptional attention to detail.

Key Responsibilities Customer Service

• Welcome customers professionally and create an outstanding first impression.
• Answer incoming telephone calls promptly and professionally.
• Respond to customer emails and online enquiries efficiently.
• Handle retail, trade and fleet customer enquiries.
• Book vehicles in for servicing, MOT testing, diagnostics, repairs, tyres and specialist work.
• Explain work required, estimated completion times and pricing where appropriate.
• Keep customers updated throughout the repair process.
• Arrange vehicle collections and handovers.
• Build long-term customer relationships through excellent service.

Workshop Administration

• Produce and issue workshop job cards accurately.
• Allocate work in conjunction with workshop management.
• Ensure technicians receive all necessary repair information before work commences.
• Provide technicians with manufacturer technical information, service schedules and repair procedures.
• Prepare specialist tooling and equipment required for scheduled repairs.
• Assist with workshop planning to maximise productivity and efficiency.
• Maintain accurate customer and vehicle records.
• Process invoices, estimates and quotations.
• Manage warranty documentation where required.

Parts & Supplier Management

• Identify and order vehicle parts using electronic catalogues.
• Liaise with Bosch, motor factors and manufacturer suppliers.
• Monitor parts deliveries and resolve supply issues.
• Ensure parts are correctly allocated to job cards.
• Return incorrect or warranty parts where necessary.
• Maintain stock control for commonly used items.

Fleet Account Management

• Deal with fleet maintenance providers professionally.
• Process authorisations and approvals.
• Update fleet management portals.
• Communicate repair progress and obtain additional work approvals.
• Ensure all fleet documentation is completed accurately.

General Administration

• Maintain an organised and welcoming reception area.
• Manage incoming and outgoing post and deliveries.
• Monitor office supplies and stationery.
• Maintain accurate filing systems.
• Support management with administrative tasks.
• Assist with GDPR-compliant handling of customer information.
• Ensure company procedures and Bosch standards are followed at all times.

What We're Looking For

The successful applicant will demonstrate:

• Excellent customer service skills.
• Outstanding communication skills.
• Strong organisational ability.
• Excellent telephone manner.
• Professional appearance and attitude.
• High level of computer literacy.
• Confidence using Microsoft Office (Word, Excel and Outlook).
• Ability to learn workshop management software.
• Excellent attention to detail.
• Ability to prioritise a busy workload.
• Calm and professional approach under pressure.
• Positive "can do" attitude.
• Ability to work independently and as part of a team.

Desirable Experience

Although full training will be provided, experience in any of the following would be advantageous:

• Motor trade reception
• Service Advisor
• Vehicle workshop administration
• Parts department
• Fleet management
• Customer service
• Automotive workshop software
• Vehicle maintenance knowledge

Our Bosch Values

At Service MOT Repairs Ltd we work to Bosch Car Service standards and expect every member of our team to demonstrate:

• Integrity and honesty
• Professionalism
• Technical excellence
• Respect for customers and colleagues
• Pride in delivering quality workmanship
• Continuous learning and development
• A positive attitude and willingness to help others

What We Offer

• Competitive salary (dependent on experience)
• Performance-related bonus scheme
• Private medical cover
• Bosch Car Service training and development
• Manufacturer and industry training opportunities
• Workplace pension
• 28 days holiday including bank holidays
• Christmas shutdown
• No weekend working
• Friendly and supportive working environment
• Modern Bosch-equipped workshop
• Career progression opportunities within a growing business

Ideal Candidate

We're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service. You will be highly organised, confident working in a fast-paced environment and able to communicate effectively with customers, suppliers and technicians alike.

You will play a key role in ensuring our workshop runs efficiently while maintaining the exceptional standards expected of a Bosch Car Service centre.

If you're enthusiastic, reliable and looking to build a long-term career within a respected independent Bosch Car Service garage, we'd love to hear from you.

No recruitment agencies please.

Pay: £23,000.00-£30,000.00 per year

Benefits:

• On-site parking
• Private medical insurance

Work Location: In person