Medical Centre jobs in Ringwood BH24

An exciting opportunity has arisen for a Care Coordinator to join our friendly and supportive team at Verwood Surgery under Crane Valley PCN. This is a varied, primarily non-clinical role combining care navigation, administration, document and workflow management, information governance and patient-facing support. The successful candidate will play an important role in ensuring information is processed accurately, efficiently and securely, while helping patients access the most appropriate service.

Key responsibilities include (but are not limited to):

Care Navigation – supporting patients to access the most appropriate service or professional, using a good understanding of the services available within the practice, Primary Care Network and wider community.

Document Management – managing incoming clinical and administrative documents, ensuring they are processed, filed and routed appropriately and within required timescales.

Workflow Management – monitoring and managing SystmOne workflows, tasks, incoming correspondence and other administrative workstreams, ensuring actions are appropriately allocated and followed up.

Clinical Coding and Data Quality – accurately applying appropriate codes to information within the patient record, following practice procedures and seeking advice where information is unclear or outside the scope of the role.

Subject Access Requests (SARs) – supporting the administration and processing of SARs, including identifying relevant records, applying appropriate information governance procedures and ensuring confidential information is handled securely and appropriately.

Insurance, Solicitor and Other Reports – assisting with requests for patient information and reports, ensuring requests are processed in line with consent, confidentiality, GDPR and practice procedures.

Patient and stakeholder communication – responding to queries by telephone, email, text and in person, communicating clearly and sensitively and directing queries to the appropriate member of the team when necessary.

Practice administration – providing general administrative support to the practice, including managing emails, tasks, correspondence and other work required to support an efficient service.

Practice projects – supporting administrative and service improvement projects, including work relating to care navigation, workflow and document management.

About you:

• You will have a strong administrative background and a keen interest in healthcare
• Excellent attention to detail and the ability to respond sensitively to patient needs are essential
• You should be organised, adaptable, and comfortable working as part of a multidisciplinary team

Hours:

• 32 hours per week, Monday to Friday
• Occasional evening or weekend work, with notice

Applicants are encouraged to submit a covering letter explaining how their experience aligns with the role and why they would be a good fit for the position. Please send this to eve.holcombe@dorsetgp.nhs.uk.

About us

We are an exceptionally friendly and supportive practice with high rates of staff retention.

The practice team is made up of four Partners, three Salaried GPs, one Retainer GP, three practice nurses, Physician’s Assistant, Phlebotomists, Frailty Team, management team and our admin staff. We are a training practice and regularly have a Registrar and a Foundation Year Doctor.

Verwood surgery is a modern purpose-built medical centre in the heart of our community. We have a minor ops suite as well as an onsite pharmacy, physio practice and veterinary practice and are adjacent to the Verwood Hub community centre.

We have a good CQC rating and are part of Crane Valley PCN and Castleman Federation and enjoy working closely with them in our locality. We have a PCN Pharmacy team, Social Prescribers, Health Coach, Mental Health Practitioner, Community HCA and Care Home Team. We also have onsite Health Visitors and Counselling.

Person Specification

Qualifications

Essential

• GCSE A - C (or equivalent) English

Experience

Essential

• Worked with Primary care, preferably general practice providing care navigation or social care providing care navigation
• Experience of working in a fast-paced environment, managing priorities.
• Experience of working with the public face to face and over the phone.
• Experience of working as part of a multi-disciplinary team.

Desirable

• Knowledge of SystmOne
• Working in a GP Practice for 2 years

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Part-time, Permanent

Pay: Up to £12.82 per hour

Expected hours: 32.0 per week

Benefits:

• Company pension
• On-site parking

Work Location: In person