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Job Post Details

Customer Success Executive (B2B) - Build an AI-proof career - job post

Global Student Living
Royal Tunbridge Wells TN1 2BYHybrid work
£27,000 - £30,000 a year - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £27,000 - £30,000 a year

Job type

  • Full-time

Location

Royal Tunbridge Wells TN1 2BYHybrid work

Benefits

Pulled from the full job description

  • Company pension
  • Private medical insurance
  • Health & wellbeing programme
  • Cycle to work scheme
  • Work from home

Full job description

Combine your eye for detail and strong work ethic with problem-solving and great interpersonal skills to build a career working with AI, not being replaced by it.

The Role:

As a key member of our Customer Success team, you will play a central role in ensuring our clients are fully supported, delighted with our software and services, and able to achieve maximum value from their partnerships with us. You will act as the first point of contact for our clients, building strong relationships, managing queries, and collaborating across teams to ensure ongoing satisfaction.

A significant part of this role involves working closely with customer and other valuable and confidential data. We are therefore looking for someone who is detail-oriented, methodical, and capable of maintaining high concentration and focus when working with data.

Key Responsibilities:

  • Support the onboarding and ongoing engagement of client accounts
  • Build and nurture long-term relationships with clients, serving as a trusted adviser
  • Collect, process and quality control customer data and its integration into products
  • Manage, analyse, and communicate customer and engagement data to internal and external stakeholders
  • Proactively identify and resolve client issues, escalating where necessary
  • Track and report on client engagement and success metrics
  • Work closely with sales, marketing, and product development teams to support client needs and objectives
  • Maintain accurate and up-to-date records in our CRM
  • Ensure clients meet their objectives and renew their services with us

What We’re Looking For:

  • Strong attention to detail, methodical in approach, and able to concentrate and focus on data-oriented tasks
  • Previous experience in customer success, account management, or client services is a benefit
  • Comfortable working with data in Excel - basic analysis and summarising information clearly and concisely
  • Excellent communication and interpersonal skills
  • Proactive, organised, and goal-oriented
  • Collaborative team player, but also content to work independently during busy periods to meet important milestones
  • Comfortable with digital tools and systems (experience with CRM systems or data platforms is a plus)
  • As a global business foreign language skills are always a welcome bonus but fluency in both written and oral English is absolutely essential
  • We welcome applications from graduates or non-graduates with relevant experience who can demonstrate a strong alignment with the requirements of the role

What We Offer:

  • Competitive salary
  • Hybrid working: 3–4 days in our friendly Tunbridge Wells office, 1–2 days remote (if desired)
  • Support for professional growth and career development
  • The opportunity to build an AI-proof career
  • A collaborative and innovative work culture

In addition to your CV, you must include a separate cover letter with your application setting out briefly why you think you would be a good fit for this role. Applications received without a cover letter (including bulk applications) will not be considered. No agencies.

Job Type: Full-time

Pay: £27,000.00-£30,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Private medical insurance
  • Work from home

Application question(s):

  • Did you read the job description and application requirements carefully?

Work Location: Hybrid remote in Royal Tunbridge Wells TN1 2BY

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