Medical Healthcare jobs in Northern Ireland

Job Title: Practice Coordinator
Location: Belfast Area
Job Type: Full Time - Permanent
Reports To: Regional Operations Manager

Role Purpose

At Duality Healthcare, we believe healthcare should feel personal, accessible, and centered on people, not processes. Our Practice

Coordinator is the person who makes sure everything runs smoothly — from greeting patients with a smile, keeping the clinic organised,

and supporting our clinicians behind the scenes.

This role is all about being organised, taking the initiative to pre-empt issues, being approachable and proactive in order to help us

deliver the highest standards of care in a welcoming environment.

Key Responsibilities:

Patient Care & Front-of-House

· Welcome patients warmly and guide them through their visit with professionalism and care.

· Manage appointments, follow-ups, and patient enquiries — both face-to-face and over the phone.

· Resolve any informal complaints at the desk or by phone call.

· Handle registrations, payments, and paperwork with accuracy and efficiency.

· Always maintain confidentiality and respect patient privacy.

Administration & Coordination:

· Keep the clinic running smoothly day-to-day, supporting both the clinical and admin teams.

· Maintain accurate patient records and update systems promptly.

· Coordinate diaries and rotas to make sure patients and clinicians get the best use of time.

· Keep track of stock and supplies, placing orders when needed.

Management:

· Be responsible for all Duality staff on site at a given Duality location.

· Ensure staff always maintain Duality standards through training and supervision.

· Collate and check timesheets in a timely manner to go to the Regional Operations Manager.

· Provide induction and refresher training as required.

Communication:

· Attend the weekly Practice Coordinator meetings and feed in any arising issues and any fixes employed. Disseminate the

outcomes and learning from the meetings to your Duality Team

· Maintain daily communication with the Regional Operations Manager.

· Communicate changes at a daily huddle with staff and replicate in a Communications book for other staff to catch up with and sign.

· Submit Events to management via the Duality Event form within 4 hours of an event arising.

Compliance & Governance: ·

Support the team in meeting healthcare regulations and maintaining safe working practices. · Assist with audits, reporting, and policy updates when required. · Help ensure the clinic is inspection-ready at all times.

Finance & Business Support:

Process patient payments, invoices, and simple financial administration.

Qualifications & Experience:

Essential Skills & Experience

· Friendly, professional, and comfortable speaking with people from all walks of life.

· Strong organisational and time management skills.

· Confident with IT systems (Microsoft Office and booking/clinical software).

· A team player who can also work independently when needed.

· Excellent communication skills — face-to-face, on the phone, and in writing.

Desirable Skills & Experience:

· Experience in a GP practice, private healthcare, or another patient-facing setting.

· Knowledge of medical terminology or healthcare administration.

· Experience with billing, invoicing, or practice management systems.

What We Offer:

· Competitive Benefits Package

· Salary £27,300 per annum

· A supportive and collaborative work environment with potential for growth within the organisation

Convictions/Offences:

An AccessNI Enhanced Disclosure Check will be required for this position.

Duality Healthcare Northern Ireland Ltd adheres to the AccessNI Code of Practice, a copy of which can be made available upon request or use this link to COP - https://www.nidirect.gov.uk/publications/accessni-code-practice.

Under the Rehabilitation of Offenders (Exceptions) Order Northern Ireland 1979, Duality Healthcare NI Ltd, as a Provider of Healthcare is included in the list of excepted employers. As such, all criminal convictions may never be regarded as spent and must be disclosed when applying for a post in Duality Healthcare Ltd.

Please note, having a criminal conviction does not necessarily exclude you from employment.

Duality Healthcare NI Ltd recruits according to our Recruitment of Ex-Offenders Policy and Storage & Handling Policy, copies of which can be made available upon request. To request a copy email recruitment@dualityhealthcare.com.

Pay: From £27,300.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Enhanced maternity leave
• Free parking
• On-site parking
• Sick pay
• Transport links

Work Location: In person