Medical Receptionist jobs in Bedford MK42

Patient Support Coordinator

Bourn Hall is the world’s first IVF clinic, founded by the pioneers of IVF. With 40 years of experience, and using the latest treatments and technologies, we are committed to helping people fulfil their dream of becoming parents. Our network of IVF fertility clinics including Cambridge, Colchester, King’s Lynn, Norwich, Peterborough and Wickford, cover the whole of the East of England, treating both private and NHS patients.

About the opportunity:

As Patient Support Coordinator, you will be responsible for:

• Effective use of the phone system and patient portal to ensure timely communication with patients.
• Data input including patient demographic details and referral details.
• Inputting and checking eligibility of NHS patients.
• Making patient appointments as appropriate.
• Shared responsibility for all general patient correspondence and orders within IDEAS database.
• Preparation of standard letters, emails and enclosures ensuring accuracy, appropriate inserts /attachments and links and associated filing is complete.
• Archiving and recall of patients notes keeping accurate records to ensure traceability.
• Willingness to learn and support other Patient Services tasks such as billing and accounts.
• Provide cover for weekend and evening events / clinics, bank holidays and seminars as required.
• Willing and able to provide cover for Patient Services staff at all other sites on an ad hoc basis.
• Supporting reception as required.
• With other members of the Patient Services team role model the company’s core values.
• Patient Services is the first point of contact with the clinic for patients e.g., taking open day / seminar bookings, making initial consultation appointments, sending out information packs etc.
• Following up enquiries with the aim of converting to appointments if appropriate.
• Pro-actively managing your own caseload and ensuring that patient pathways are being adhered to which may include but is not limited to:
• Before patient commences treatment
• Prior to egg collection
• Prior to embryo transfer
• Post embryo transfer
• Recording outcomes
• Offering follow-up consultations and counselling support
• Be a primary contact point for your patient caseload and supporting patients throughout their
• whole journey including pro-active contact at identified touch points offering information, advice and support, as required

About you:

• You will be required to have a strong background in administration and able to multi task in a fast paced environment.
• You will have strong communication skills, an approachable attitude, and an eye for detail.
• You will have excellent IT skills and be proficient in Microsoft packages.
• You will be passionate and can drive business outcomes that not only meet but exceed expectations and elevate our patients experience, at every clinic.
• You will be a trustworthy, empathetic, adaptable, and patient focused team player, continually striving for excellence.

About our commitment to you:

• Competitive salary and benefits.
• 33 days holiday including bank holidays (with the option to buy up to 5 days).
• Bespoke company induction and on-going training programmes at all levels.
• Free parking.
• Enhanced maternity/paternity pay
• Employee discounts.
• Company contributory pension scheme and life insurance.
• Company sick pay.
• Employee assistance program including health and wellbeing program

Please submit your application to recruitment@bourn-hall.com

Due to the high volume of applications, we will only contact those short listed to attend an interview. We reserve the right to close this position earlier than advertised if we appoint a suitable candidate.

Job Type: Full-time

Pay: £26,500.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• Sabbatical
• Sick pay

Ability to commute/relocate:

• Cambridge CB23 2TN: reliably commute or plan to relocate before starting work (required)

Application question(s):

• The position is heavily administrative based and will require multi tasking with good Microsoft skills. Please only apply if your CV supports our requirement and you will be required to complete a test to assess your suitability.

Work authorisation:

• United Kingdom (required)

Work Location: In person