Medical Receptionist jobs in Bedfordshire

Patient Services Advisor (Telephone Team)

The Manor Street Surgery, Berkhamsted

We are looking to recruit a friendly, professional and customer-focused Patient Services Advisor (Telephone Team) to join our Patient Services team.

This is a predominantly telephone-based role and will suit an individual who enjoys helping people, communicating effectively and working in a busy environment.

As one of the first points of contact for our patients, you will play a key role in ensuring calls are answered promptly and professionally, appointments are booked efficiently, and patients are directed to the most appropriate clinician or service.

Main Duties

• Answer incoming patient calls promptly and professionally.
• Book, amend and cancel appointments in accordance with Practice procedures.
• Signpost patients to the most appropriate clinician, healthcare professional or service.
• Manage routine patient enquiries and provide accurate information.
• Record and relay messages accurately where appropriate.
• Escalate urgent concerns in line with Practice procedures.
• Maintain accurate records of patient interactions where required.
• Support patients in accessing the right care at the right time.
• Deliver excellent customer service at all times.

Person SpecificationEssential

• Excellent telephone manner and communication skills.
• Strong customer service skills.
• Ability to remain calm, professional and compassionate under pressure.
• Good listening skills and attention to detail.
• Strong IT and keyboard skills.
• Ability to manage a busy workload and prioritise effectively.
• Ability to work as part of a team.
• Reliable, punctual and organised.
• Commitment to confidentiality and data protection.
• Positive and professional approach to patient care.

Desirable

• Previous experience in a customer service, call handling or contact centre role.
• Previous NHS or GP Practice experience.
• Experience using EMIS Web.
• Understanding of Primary Care services.

What We Are Looking For

We are seeking someone who:

• Enjoys helping people and providing excellent customer service.
• Is confident speaking with patients over the telephone.
• Can remain professional when dealing with difficult or challenging conversations.
• Is able to work accurately in a fast-paced environment.
• Can demonstrate empathy, patience and understanding.
• Is dependable, flexible and a strong team player.

Training

Full training will be provided, including:

• Appointment booking procedures.
• Patient navigation and signposting.
• Telephone systems.
• Information Governance and GDPR.
• Safeguarding awareness.
• EMIS Web and Practice systems.

How to Apply

Interested applicants should submit a written expression of interest outlining their suitability for the role, together with an up-to-date CV, to the Practice Manager.

Applications will be assessed against the requirements of the role.

Additional Information

• Due to the anticipated volume of applications, only candidates shortlisted for interview will be contacted.
• Previous applicants need not apply.
• This is a permanent position and the Practice is seeking an individual who is able to make a long-term commitment to the role.
• The successful candidate will be required to undertake a comprehensive training programme. As a significant investment is made in training and development, we are looking for applicants who are seeking a long-term career opportunity within Primary Care.
• Appointment will be subject to satisfactory references and completion of any required pre-employment checks.

Pay: From £12.71 per hour

Work Location: In person