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Medical Receptionist jobs in Billingham North

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    • Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff.
    • View all South Tees Hospitals NHS Foundation Trust jobs - Middlesbrough jobs
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    • Telephone and computer skills are a requirement and excellent communication and organisational skills are essential, flexibility will be required as part of the…
    • The role involves managing patient interactions both in person and over the telephone, making appointments, operating the practice recall system, and handling…
    • Book outpatient appointments and manage allocated clinic bookings as requested within the agreed booking schedule, following all trust policies, procedures and…
    • Great communication skills, with a passion for delivering great service and building strong relationships with both colleagues and patients.
    • You will have previous theatre booking and administrative experience, preferably in a health care setting.
    • Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing…
    • Liaise with medical secretaries to ensure timely submission of reports.
    • File all patient case notes & conduct regular audits to ensure all paperwork is up to…
    • Strong communication skills, both face-to-face and over the phone.
    • Competitive pay - with opportunities to increase through training and development.
    • Approve electronic bookings received via the relevant system and update any booking received via email.
    • Maths, English GCSE at grades A to C or equivalent…
    • Keep appointments running smoothly and efficiently so everything flows well for the team.
    • As a receptionist, you will provide outstanding customer service to…
    • You will provide a full range of personal assistant duties for medical staff including triaging of e-mails and post, administering annual leave and study leave…
    • Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic…
    • Work closely with other secretaries, medical records, clinical staff, and booking teams to ensure seamless service.
    • It will coordinate appointments, room bookings and mail, maintain accurate administrative and compliance records, and ensure reception and public areas are…

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Job Post Details

Receptionist
South Tees Hospitals NHS Foundation Trust
·
3.2
Middlesbrough TS4
£25,272 a year
Full-time
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Job details

£25,272 a year
Full-time
Middlesbrough TS4

Full job description

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

  • Your Leadership Impact
  • Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Please see the full job description and person specification document(s) attached for main responsibilities of the role.
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