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    • Coordinating appointments and clinician diaries.
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    • To provide consistently exceptional customer care for our patients and to ensure the smooth and efficient running of the front desk area.
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    • Scheduling and managing appointments to keep our days running smoothly.
    • Competitive salary based on experience.
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    • Handle administrative tasks such as scheduling appointments and managing patient records.
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    • Using SOE Exact dental software to manage appointments and patient records.
    • Work closely with the clinical team to ensure the smooth running of appointments while delivering exceptional customer service and patient care.
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Job Post Details

Patient Experience Specialist
Yorkshire Dental Suite
·
3.1
Leeds LS11 8JT
Up to £28,000 a year
Permanent, Full-time
Apply now

Job details

Up to £28,000 a year
Employee discount, Health & wellbeing programme, Cycle to work scheme, Company events
Permanent, Full-time
Rotating shift, Monday to Friday
Leeds LS11 8JT

Full job description

Patient Experience Specialist

Head Office | Yorkshire Dental Suite

Salary: £28,000 per annum
Location: Leeds, LS11 8JT
Contract: Full-time

Working Hours: Monday to Friday: 9:00am–5:00pm or 10:00am–6:00pm on a rotational basis.

The Opportunity

At Yorkshire Dental Suite, we believe exceptional patient care goes beyond the treatment itself. We're committed to delivering an outstanding experience at every stage of the patient journey, and we're looking for someone who shares that passion.

We're looking for a personable, confident and organised Aftercare Specialist to join our Head Office team. You'll play an important role in ensuring our patients feel supported, valued and looked after long after they've left the clinic.

If you love speaking to people, enjoy a fast-paced environment and take pride in delivering first-class customer service, this could be the perfect opportunity.

Your Role

You'll be at the heart of our aftercare service, helping to ensure every patient receives a seamless and positive experience.

Your responsibilities will include:

  • Managing incoming calls and responding to patient enquiries.
  • Coordinating appointments and clinician diaries.
  • Processing payments and handling general administration.
  • Supporting patients with their aftercare needs and queries.
  • Working closely with our clinical teams to keep everything running smoothly.

About You

You'll be someone who:

  • Has previous experience handling inbound calls.
  • Is a confident communicator with a warm, professional telephone manner.
  • Enjoys building rapport and providing excellent customer service.
  • Is highly organised, proactive and attentive to detail.
  • Can manage competing priorities while maintaining a positive approach.

What We Offer

  • £28,000 annual salary.
  • Full training and ongoing development.
  • A friendly and supportive team.
  • Opportunities to develop and progress.
  • The chance to make a genuine difference to the patient experience.

Apply Now

If you're passionate about people, thrive in a customer-focused environment and want to be part of a team that takes pride in doing things exceptionally well, we'd love to hear from you.

Apply today and become part of Yorkshire Dental Suite.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

  • Company events
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme

Application question(s):

  • How many years of inbound call experience do you have?

Experience:

  • Customer service: 2 years (preferred)

Work Location: In person

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