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Job Post Details

Reception & Patient Experience Coordinator - job post

Kreate Dental Rugby Limited
Rugby
From £29,000 a year - Permanent, Full-time

Job details

Pay

  • From £29,000 a year

Job type

  • Permanent
  • Full-time

Location

Rugby

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • On-site parking

Full job description

Reception & Patient Experience Coordinator

Kreate Dental | Rugby

Full-Time | Full Training Provided | No Dental Experience Needed

Be the Friendly Face Behind Every Great Patient Experience

At Kreate Dental, we believe every patient deserves an exceptional experience from the moment they walk through our doors.

A warm welcome, a friendly conversation and genuine care can make all the difference. That's why our reception team is at the heart of everything we do.

We are looking for a positive, caring and enthusiastic Reception & Patient Experience Coordinator to join our growing team. If you enjoy helping people, love delivering outstanding customer service and want to be part of a supportive team, we would love to hear from you.

You don't need previous dental experience, we are looking for the right person, not the perfect CV. If you have a great attitude, enjoy working with people and are eager to learn, we'll provide all the training and support you need to build a rewarding career in dentistry.

Whether you have worked in hospitality, retail, travel, hotels, healthcare, leisure or any other customer-focused environment, your experience could be exactly what we are looking for.

Why Join Kreate Dental?

Kreate Dental is a modern, beautifully renovated four-surgery practice in Rugby, and we're continuing to grow.

We are passionate about providing exceptional dentistry, but we are equally passionate about creating an amazing workplace. We want every member of our team to feel valued, supported and inspired to be their best.

When you join us, you will become part of a friendly team that works together, celebrates success and genuinely cares about both our patients and each other.

Working Hours

  • Monday: 8:15am – 5:15pm
  • Tuesday: 8:15am – 7:15pm
  • Wednesday: 8:15am – 5:15pm
  • Thursday: 8:15am – 5:15pm
  • Friday: 8:15am – 3:15pm
  • One Saturday each month: 8:45am – 2:15pm

What You Will Be Doing

As one of the first people our patients meet, you will play an important role in creating a welcoming, professional and positive experience for every person who visits the practice.

Your day will include:

  • Welcoming patients with a friendly smile and making them feel at ease.
  • Delivering outstanding customer service in person, over the telephone and by email.
  • Managing appointments and helping clinicians' diaries run smoothly and efficiently.
  • Supporting patients throughout their journey with kindness, empathy and professionalism.
  • Answering enquiries confidently and helping patients understand their treatment journey.
  • Processing payments and maintaining accurate patient records.
  • Working closely with our clinical team to ensure the practice runs efficiently.
  • Helping patients arrange appointments and continue their treatment plans.
  • Supporting practice events, marketing campaigns and Open Days.
  • Keeping our reception area organised, welcoming and professional.

No two days are ever the same, and every day gives you the opportunity to make someone's experience a little better.

About You

We are looking for someone who:

  • Loves working with people and building positive relationships.
  • Has a genuine passion for delivering exceptional customer service.
  • Is warm, friendly and approachable.
  • Is confident communicating with people from all walks of life.
  • Is organised, reliable and enjoys keeping things running smoothly.
  • Has excellent attention to detail.
  • Is comfortable using computers and learning new systems.
  • Enjoys working as part of a supportive team.
  • Brings a positive attitude and a willingness to learn.

Most importantly, you are someone who enjoys making people feel welcome.

No dental experience is required. If you have customer service experience and a great attitude, we will teach you everything you need to know.

What We Offer

We believe in investing in our people, because great teams create great patient experiences.

When you join Kreate Dental, you will enjoy:

  • Full training and ongoing support from an experienced team.
  • Excellent opportunities for career development and progression.
  • A welcoming, friendly and supportive workplace.
  • A modern, state-of-the-art practice.
  • Continuous learning and professional development.
  • Recognition and appreciation for your contribution.
  • The opportunity to build a long-term career within a growing dental group.
  • The chance to make a genuine difference to people's lives every day.

Why You Will Love Working Here

We are looking for someone who wants more than just a job.

We want someone who enjoys being part of a close-knit team, takes pride in helping others and wants to grow with a practice that's continually moving forward.

If you are enthusiastic, caring and passionate about creating amazing customer experiences, we would love to welcome you to Kreate Dental.

Ready to Apply?

If this sounds like the opportunity you have been looking for, we would love to hear from you.

Please send us your CV along with a short covering letter telling us a little about yourself and why you'd like to join our team.

No dental experience? No problem.

Bring your personality, your passion for people and your enthusiasm, we will provide the training, support and opportunities to help you succeed.

Job Types: Full-time, Permanent

Pay: From £29,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Ability to commute/relocate:

  • Rugby, Warwickshire: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer Service: 2 years (required)
  • Dental receptionist: 1 year (preferred)

Work Location: In person

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