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    • Alongside this, you will direct calls to the right location, keep an eye on the reception area, inform patients of delays and handle any complaints in a…
    • Booking appointments/surgeries/home visits/farm visits.
    • Greeting clients at the reception desk and helping them with their enquiries.
    • Manage incoming hospital correspondence via the clinical workflow system and update patient records accordingly.
    • Working knowledge of medical terminology.
    • The booking of radiology appointments involves long periods of concentration where accuracy is essential to ensure the patient receives the relevant appointment…
    • Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific…
    • Patient Continuity: Coordinate and send out patient recalls and confirm upcoming appointments to minimize short-notice cancellations.
    • · Organise patient appointments into our booking system.
    • · Dealing with very sensitive personal data while upholding GDPR laws and patient confidentiality.
    • Confirm appointments and help reduce failed appointments.
    • Book, amend and manage patient appointments.
    • You will be the first point of contact for our patients,…
    • Great with people: confident, empathetic, and professional who enjoys connecting with people from all walks of life—in person and on the phone.
    • The post holder will be expected to undertake a range of general administrative duties for the department including clinic typing, answer telephone and email…
    • This role requires a high level of professionalism and resilience.
    • An administrative background is required with excellent keyboard skills and strong telephone…
    • A typing/word processing qualification is required as part of the role is typing letters and reports which are dictated by clinical staff.
    • The role involves working with the administration team on a wide variety of tasks to support the service including reception, answering incoming calls,…
    • Assisting patients with booking nursing appointments as required.
    • To handle all administrative queries and tasks from clinicians and act as liaison with the…
    • ➢ Arranging appointments for medicals and other non-routine appointments.
    • ➢ Arranging appointments for medicals and other non-routine appointments.

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Job Post Details

Patient Services Assistant / Receptionist - job post

Webrecruit for Preston Grove Medical Centre
Yeovil BA20
£14,248 a year - Permanent, Part-time
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Job details

Pay

  • £14,248 a year

Job type

  • Part-time
  • Permanent

Location

Yeovil BA20

Full job description

Patient Services Assistant / Receptionist
Yeovil, Somerset

The Organisation

As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border.

We are now looking for a Patient Services Assistant / Receptionist to join us on a permanent, part-time basis, working 21.5 hours per week.

The shift pattern for this role is as follows:
Tuesday: 08:00 – 12:00, 13:00 – 17:00
Wednesday: 14:00 – 18:30
Friday: 08:30 – 12:30, 13:30 – 18:30

The Benefits

- Salary of £14,248 per annum (FTE of 37.5 hours equals £25,263)
- Friendly work environment
- Play an important role in the smooth running of our practice
- Develop your career in healthcare with an established organisation

This is an excellent opportunity for an enthusiastic, patient-focused individual with experience of working with the general public to join our well-loved surgery.

Working in the vibrant market town of Yeovil, surrounded by beautiful countryside, you’ll discover that this is Somerset’s centre for entertainment and shopping!

What’s more, you’ll be joining a small but welcoming team that will support you with all the training and development you’ll need to grow and thrive in your role.

So, if you’re eager to be part of a supportive team that values your contribution and offers opportunities for career development, then apply today!

The Role

As our Patient Services Assistant / Receptionist, you'll be at the heart of our practice, providing a reception and administration service for the medical centre.

Acting as our first point of contact for patients, doctors, nurses and colleagues, you will support our positive and nurturing care environment, handling set tasks and following protocols as required.

Specifically, you will field inbound calls from patients and their relatives, as well as other medical staff, respond to in-person queries, register patients and book appointments, helping everyone feel cared for and attended to.

Alongside this, you will direct calls to the right location, keep an eye on the reception area, inform patients of delays and handle any complaints in a professional manner, escalating issues as necessary.

Additionally, you will:

- Update computer records using online and clinical systems
- Ensure relevant information is available to GPs
- Manage incoming post
- Ensure our reception area is welcoming and orderly for all visitors
- Provide patients with information and test results

About You

To be considered as a Patient Services Assistant / Receptionist, you will need:

- Experience working with the general public
- A caring and positive approach to queries
- Sensitive communication skills, ensuring confidentiality at all times
- Basic keyboard skills
- An organised approach
- At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A*) in English and Maths

Other organisations may call this role Surgery Receptionist, Front Office Administrator, or Reception Assistant.

Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a terrific new role as a Patient Services Assistant / Receptionist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Pay: £14,248.00 per year

Work Location: In person

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