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Medical Receptionist jobs in Dorset

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    • Confirm appointments and help reduce failed appointments.
    • Book, amend and manage patient appointments.
    • You will be the first point of contact for our patients,…
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    • Managing patient appointments and appointment queries.
    • Handling incoming telephone calls, emails, and post.
    • The successful candidate will play an important role…
    • NVQ Level 2 in Health and Social Care - Desirable.
    • Support all clinical staff with general administrative tasks as requested.
    • SystmOne/EMIS/Vision or other clinical system, user skills (Desirable).
    • Process personal, telephone and e-requests for appointments.
    • Tuesday 1:00 pm to 6:00 pm.
    • While this is predominantly a front of house role, a flexible all-rounder would suit our practice, so any previous dental experience or a qualified dental nurse…
    • Manage patient appointments, including scheduling, rescheduling, and confirming bookings via phone or electronic systems.
    • Mon - 8am to 1pm and 2pm to 6.30pm.
    • You can expect to answer phone calls, greet visitors, manage the reception area and show prospective residents and their families around.
    • They will be replacing a nurse / receptionist, who has retired after over 35 years of service with us.
    • Book, amend and reschedule radiology appointments in line with clinical priorities and Trust policies.
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    • Organise meetings, appointments and room bookings, and prepare documentation as required.
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    • Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing.
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    • They will admit/discharge and transfer patients on an in-house database, contributing to patient flow, answer telephone enquiries, arrange transport for…
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    • Keep appointments running smoothly and efficiently so everything flows well for the team.
    • As a receptionist, you will provide outstanding customer service to…
    • Familiarity with healthcare or medical practice administration is advantageous.
    • Applications will be reviewed on a rolling basis, and the advert may close once…

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Job Post Details

Receptionist - job post

Northmead Dental
Poole BH17 7XW
£13.50 an hour - Full-time

Job details

Pay

  • £13.50 an hour

Job type

  • Full-time

Location

Poole BH17 7XW

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • On-site parking

Full job description

Dental Receptionist

About the Role

We are looking for a friendly, organised and professional Dental Receptionist to join our busy and growing practice. You will be the first point of contact for our patients, providing an exceptional customer experience while ensuring the smooth day-to-day running of the reception.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering outstanding customer service.

Key Responsibilities

  • Welcome patients warmly and provide a positive first impression.
  • Answer telephone calls and respond to email enquiries professionally.
  • Book, amend and manage patient appointments.
  • Maintain accurate patient records using dental practice software.
  • Process payments and issue receipts.
  • Manage daily appointment schedules to maximise surgery utilisation.
  • Confirm appointments and help reduce failed appointments.
  • Liaise with dentists, therapists, nurses and the wider team.
  • Handle patient enquiries and concerns with empathy and professionalism.
  • Assist with NHS and private patient administration.
  • Maintain confidentiality and comply with GDPR and practice policies.
  • Keep the reception area clean, organised and welcoming.

Essential Requirements

  • Excellent communication and interpersonal skills.
  • Strong organisational and multitasking abilities.
  • Confident using computers and learning new software.
  • Professional appearance and positive attitude.
  • Reliable, punctual and able to work well under pressure.
  • High attention to detail.

Desirable

  • Previous dental reception experience.
  • Experience using SOE Exact or other dental practice management software.
  • Knowledge of NHS dental systems and private treatment plans.
  • Customer service or healthcare reception experience.

What We Offer

  • Competitive salary.
  • Company pension.
  • Employee discounts.
  • Ongoing training and career development.
  • Supportive and friendly working environment.
  • Opportunity to progress within a growing dental group.

If you are passionate about delivering exceptional patient care and enjoy working as part of a dedicated team, we'd love to hear from you.

To apply, please send your CV and a brief covering letter explaining why you would be a great fit for the role.

Job Types: Full-time, Permanent

Pay: £13.50 per hour

Benefits:

  • Company pension
  • On-site parking

Work Location: In person

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