Medical Receptionist jobs in Melbourne

Job Description: Clinical Coder / Administrator

St George’s Medical Practice is looking for part-time clinical letter coder / administrator to join our friendly team. We are a busy, 12 doctor practice providing care for over 15,000 patients based in the centre of West Bridgford.

The post is for between 15 and 22 hours per week, to include a minimum of 7.5 hours worked on both Mondays and Tuesdays. The majority of the role will involve reading clinical letters that come into the practice, coding them appropriately and processing them according to practice protocol. The applicant will also be required to complete other admin tasks as required.

Applicants need to be smart, friendly and reliable with good attention to detail and an ability to work well under pressure. Experience in readcoding clinical letters is desirable but not essential.

Salary: starting at £12.77 per hour (depending on experience).

Please see the job description and person specification for further details.

A copy of the person specification can be requested by emailing: claire.birt@nhs.net

CLOSING DATE: Monday 23rd November 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Role Summary

The Clinical Coder / Administrator will be responsible for the clinical coding of relevant information into patients’ electronic healthcare records on the clinical system, adhering to the standard SNOMED CT codes and relevant organisational policies.

In addition, the post-holder will support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation. Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

The post-holder will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

Job Responsibilities:

The following are the core responsibilities of the Clinical Coder in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

a) Accurately clinically code data into the patient record on the clinical system

b) Identify relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action

c) Input and extract data as required to support practice reports, audits and to capitalise upon both patient safety and QOF income

d) Highlight all timely actions, changes to patient care and management to the relevant clinician

e) File and store records as required

f) Photocopy documentation as required

g) Action all incoming correspondence, emails and mail in a timely manner

h) Input data into patients’ healthcare records as necessary

i) Conduct system searches as requested

j) Maintain a clean, tidy, effective working area at all times

k) Support clinical / management staff with general administrative tasks as requested

l) Undertake a broad spectrum of administrative duties commensurate with the role

m) Be an integral part of the general practice team

n) Act as a chaperone as required

o) Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

p) Support in the delivery of enhanced services and other service requirements

q) Undertake all mandatory training and induction programmes

r) Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Confidentiality:

· While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so, in confidence and have the right to expect that staff will respect their privacy and act appropriately.

· In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policies, to include:

· Using personal security systems within the workplace according to practice guidelines.

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

· Actively reporting potential risks and hazards identified, immediately when recognised.

· Keeping work areas and general / patient areas generally clean and safe, assisting in the general standards of cleanliness consistent with this role.

· Undertake periodic infection control training.

Security

The security of the organisation is the responsibility of all personnel. The post-holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Conduct:

All staff are required to dress appropriately for their role and in accordance with the organisation’s Uniforms, Dress and Appearance Policy. All staff members are to ensure that their conduct is commensurate with line management expectations and practice protocol.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Mandatory online training modules.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post-holder to assess their own learning needs and undertake learning as appropriate.

The post-holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patient’s needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audits where appropriate.

This is a description of the job, as it is presently constituted. It is the practice of this partnership to periodically examine employee’s job descriptions and update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by the partners/manager in consultation with those working directly to them. You will therefore be expected to participate fully in such discussions. It is the partnership’s aim to reach agreement to reasonable changes, but if agreement is not possible the partners reserve the right to insist on changes to your job description commensurate with your grade/level in the practice after consultation with you.

Job Types: Part-time, Permanent

Pay: £12.77 per hour

Benefits:

• Company pension
• On-site parking
• Sick pay

Application question(s):

• Please tell us why you have applied for the position and what appeals to you most about working in General Practice?

Location:

• Nottingham, Nottinghamshire (preferred)

Work Location: In person