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Medical Receptionist jobs in Melbourne

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    • Manage high amount of incoming calls with excellent phone etiquette, directing them to the appropriate personnel and resolving the query where possible on the…
    • Booking, amending and managing appointments.
    • Expected hours: 42.5 per week.
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    • Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action.
    • You’ll manage a high volume of inbound and outbound calls, emails, and webchats, booking appointments and offering solutions where needed.
    • Support the team with room bookings and booking of appointments as required.
    • Ensure appointment letters are created and sent in a timely manner and co-ordinate…
    • Manage appointments and schedules to ensure efficient workflow within the practice.
    • Communicate effectively with patients to explain procedures, answer…
    • Perform administrative tasks such as scheduling appointments and managing patient records.
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    • * Facilitating people to ‘speak up’ about concerns and acting upon them.
    • * Understand person-centred care and can demonstrate treating people as individuals…
    • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and…
    • This is an excellent opportunity for someone who enjoys working with people and takes pride in delivering outstanding patient care and customer service.
    • Experience using Fresha or a similar booking system.
    • Manage appointments, practitioner diaries, cancellations and waiting lists.
    • Legal right to work in the UK.
    • This is a varied role combining patient support, reception and administrative duties with assisting patients attending diagnostic imaging and other clinical…
    • Extensive use of GP clinical systems and linked software to update and store data in line with practice policy to ensure records are up to date and available…
    • Clearly explain the ordering and delivery process and ensure patients understand the next steps.
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Receptionist
Pride Hearing
45 Brunel Parkway, Derby DE24 8HR
£25,200 - £26,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£25,200 - £26,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Free parking
Company pension
On-site parking

Full job description

Overview

We are looking for a great person to join our Pride Hearing team - excellent opportunity for someone who's looking for a high end reception role meeting and greeting our hearing patients and also handling inbound and outbound phone calls that come into the company.

Outbound call element is for you to call enquiries looking to book appointment, confirm appointments and follow ups on behalf of the hearing care team.

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong organisational skills, proficiency in various software applications, and a keen attention to detail.

We are looking for someone who has experience in this type of role and woud be comfortable with large amounts of inbound / outbound call work.

Duties

  • Greet clients and visitors warmly, ensuring a positive first impression.
  • Manage high amount of incoming calls with excellent phone etiquette, directing them to the appropriate personnel and resolving the query where possible on the call.
  • Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
  • Support financial processes using our custom built system.
  • Take payments
  • Create payment invoices post visit
  • Maintain an organised reception area that reflects the professionalism of the organisation. ensuring cleanliness and tidiness is maintained.

Qualifications

  • Ideal experience in a receptionist or administrative role is preferred.
  • Strong organisational skills with the ability to manage multiple tasks effectively.
  • Proficient in Google Suite applications and comfortable with data entry tasks.
  • Excellent communication skills, both verbal and written, with a focus on customer service.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • A high level of computer literacy and familiarity with office equipment is required.

Job Type: Full-time

Pay: £25,200.00-£26,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Work Location: In person

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