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Medical Receptionist jobs in Northampton

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    • Process incoming clinical documents, ensuring accurate coding, scanning, and filing.
    • Track & Monitor referral outcomes and follow up outstanding appointments or…
    • Maintaining and monitoring the practice appointments system.
    • Processing personal and telephone requests for appointments, visits and telephone consultations,…
    • Handle telephone enquiries professionally, providing information and booking appointments as needed.
    • The successful candidate will be responsible for providing…
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    • NVQ Level 2 in Health & Social Care or AMSPAR qualification.
    • Previous administrative or receptionist experience.
    • Maintaining accurate and up to date medical records.
    • Process insurance reports, DVLA medical forms and subject access requests.
    • The successful candidate will be responsible for managing patient appointments, providing excellent customer service, and ensuring smooth communication between…
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    • We’re looking for someone local to Milton Keynes or with a valid driving licence to ensure easy access to our site.
    • Coordinate with clinical staff to ensure the day runs smoothly.
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    • To provide an excellent level of service to our patients and exceed their expectations throughout their patient journey with us.
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    • The team work with the wider practice staff to provide caring, compassionate and quality care for everyone and help arrange additional support for our more…
    • Contact patients to arrange appointments following clinical triage.
    • Handle medical records and clinical correspondence accurately and confidentially.
    • The right person should be able to demonstrate a good telephone manner, computer literacy and excellent interpersonal skills.
    • Process medical billing and insurance claims.
    • Typing of clinical letters, reports and medical correspondence.
    • Process referrals, and clinical documentation.

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Job Post Details

Medical Secretary/Services Administrator - job post

The Pines Surgery
Harborough Road North, Northampton NN2 8LL
£24,179.93 - £26,461.05 a year - Permanent, Part-time

Job details

Pay

  • £24,179.93 - £26,461.05 a year

Job type

  • Part-time
  • Permanent

Location

Harborough Road North, Northampton NN2 8LL

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Free flu jabs
  • On-site parking

Full job description

Job Overview
We are seeking a dedicated and organised Medical Secretary/Services Administrator to join our healthcare team.

This role is ideal for someone who is organised, reliable, and eager to support healthcare professionals in delivering excellent patient care.

Reports To: Practice Manager

Accountable To: GP Partners / Practice Manager

Job Purpose

To provide comprehensive medical secretarial, administrative, and service administration support to the practice. The postholder will ensure the effective management of referrals, correspondence, patient pathways, and communication between primary and secondary care services, while supporting the Practice Manager in the smooth operation of practice services.

Key Responsibilities

  • Manage and process clinical correspondence, referrals, reports, and documentation.
  • Prepare and submit referrals via NHS e-RS and other approved pathways.
  • Track & Monitor referral outcomes and follow up outstanding appointments or responses via e-RS & tracker.
  • Act as a liaison between the practice, hospitals, community services, ICBs, and other healthcare providers.
  • Coordinate patient pathways and facilitate communication between primary and secondary care.
  • Process incoming clinical documents, ensuring accurate coding, scanning, and filing.
  • Provide administrative support to the Practice Manager and clinical team.
  • Prepare reports, meeting papers, agendas, and minutes as required.
  • Support audits, data collection, and service reporting.
  • Maintain patient confidentiality and comply with GDPR and NHS Information Governance standards.

· Support GPs with administrative actions arising from consultations.

· Maintain accurate patient records and documentation.

· Monitor delays, outstanding actions and service issues.

· Support patients with referral and pathway queries.

Person Specification

Essential:

  • Experience in a medical secretary or healthcare administration role.
  • Experience managing referrals and clinical correspondence.
  • Knowledge of NHS structures and patient pathways.
  • Excellent organisational and communication skills.

Desirable:

  • Experience using SystmOne and e-RS.
  • Experience supporting quality improvement projects.
  • Knowledge of QOF and Enhanced Services.

Pay: £24,179.93-£26,461.05 per year

Benefits:

  • Company pension
  • Free flu jabs
  • Free parking
  • On-site parking

Work Location: In person

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