Medical Receptionist jobs in Stafford

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The post holder will be part of the centralised Telephony/Reception Team and will undertake a wide range of duties; call handling, reception duties for a Secure Forensic Unit and corporate Trust HQ, along with administrative support.

As the first point of contact for the Trust, the post holder will be responsible for providing a positive customer service experience; directing callers, visitors, colleagues to the most appropriate service for ongoing care, support and advice, of which some calls can be highly distressing.

1. As the first point of contact for the Trust, the post holder will be responsible for providing a positive customer service experience; directing callers, visitors, colleagues to the most appropriate service for ongoing care, support and advice, of which some calls can be highly distressing.

2. Receive and deal with general reception enquiries; this may include listening and responding to information requests or queries and enquiries and directing staff, service users, visitors, contractors, self-presenters etc as appropriate.

3. First point of contact in the event of a medical emergency, psychiatric emergency and Fire; responsible for sending out bleeps via the Multitone system, monitoring and co-ordinating timely responses and follow on actions (i.e. Fire).

4. Responsible for initiated set processes in relation to staff safety and lone working i.e. District Nursing personal alarms and OOH Doctors On Call.

5. Responsible for the centralised taxi booking service, working collaboratively with taxi and courier companies.

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may close this vacancy early if we receive a high volume of applications

Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus

To learn more about this varied and interesting role please see the full job description and person specification.