Medical Receptionist jobs in Sutton Coldfield

Reception Manager – Veterinary PracticeOverview

We are seeking a highly capable, resilient, and professional Reception Manager to lead our front-of-house function in a fast-paced veterinary practice with exceptionally high standards.

This is a demanding and hands-on leadership role, requiring someone who thrives under pressure, maintains composure in challenging situations, and consistently delivers outstanding client care while driving performance from the reception team.

You will be responsible for ensuring the reception operates with efficiency, precision, and professionalism at all times, setting the tone for the entire client experience.

Key ResponsibilitiesLeadership & Front-of-House Management

• Take full responsibility for the daily performance and organisation of the reception team
• Lead from the front, maintaining visibility, control, and presence during busy periods
• Ensure consistently high standards of professionalism, efficiency, and client care
• Proactively manage workflow, staffing, and priorities in a high-pressure environment
• Address performance issues promptly and constructively

Client Experience & Standards

• Deliver and uphold an exceptional client journey at every touchpoint
• Manage complex, sensitive, or escalated client situations with confidence and authority
• Ensure all communication—face-to-face, phone, and written—is clear, professional, and empathetic
• Drive a culture where high standards are expected, maintained, and continuously improved

Operational Excellence

• Oversee appointment scheduling and diary management to maximise efficiency and clinical flow
• Ensure strict adherence to reception protocols, processes, and compliance requirements
• Maintain a calm, controlled, and highly organised front-of-house environment at all times
• Identify inefficiencies and implement improvements to systems and workflows

Team Development & Accountability

• Train, mentor, and develop reception team members to meet high performance expectations
• Set clear standards and hold the team accountable for delivering them
• Foster a professional, respectful, and performance-driven team culture
• Work closely with vets, nurses, and management to ensure seamless communication and operations

Administration & Financial Responsibilities

• Oversee accurate record keeping for clients and patients
• Ensure billing, payments, and insurance processes are handled efficiently and correctly
• Maintain attention to detail across all administrative and operational tasks

About You

We are looking for someone who demonstrates:

• Strong, confident leadership with the ability to take control when needed
• The resilience to perform consistently in a high-pressure, fast-paced environment
• Exceptional organisational skills and attention to detail
• Clear, professional, and assertive communication
• Sound judgement and decisive problem-solving ability
• A commitment to maintaining and enforcing very high standards
• Compassion balanced with professionalism, particularly in sensitive situations

Essential Requirements

• Minimum of 2 years’ experience in a reception or front-of-house role
• Excellent client service and communication skills
• Confidence managing challenging situations and complaints
• Strong organisational and multitasking abilities
• Ability to work effectively in a fast-paced, high-pressure environment

Desirable Experience

• Previous experience in a management or supervisory role (strongly preferred)
• Veterinary practice experience
• Experience in healthcare, dental, GP surgery, or high-end hospitality environments

What We Offer

• A professional, supportive, and high-performing practice environment
• A key leadership role with real responsibility and impact
• Ongoing training and development opportunities
• Competitive salary based on experience

Summary

This role is suited to someone who is not just experienced, but driven, structured, and confident in leading a team within a demanding environment where standards are non-negotiable.

If you take pride in running a highly organised, professional front-of-house operation and can lead a team to consistently deliver at a high level, we would like to hear from you.

Job Types: Full-time, Part-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Store discount

Experience:

• Receptionist: 2 years (required)
• Veterinary: 2 years (required)
• Management: 1 year (required)

Work Location: In person