Medical Receptionist jobs in Theale

Medical Secretary

Farnham Dene Medical Practice is a two site, GMS training practice, located in the beautiful Georgian market town of Farnham, Surrey with a patient list of approximately 14,700.

We are looking to recruit a Medical Secretary to join our busy, friendly and supportive Practice. The role is based across our two sites - within Farnham Centre for Health and at the Lower Bourne (please note - there are limited public transport links to the Bourne, so the applicant should ideally be able to drive) and is 20-35 hours per week, spread across the week, with the potential for additional hours to cover any team absence.

You will need to be articulate, work well within a busy team and use your initiative. You will also need to be efficient, flexible and professional, with extremely good attention to detail.

Main purpose of post:

To provide secretarial and administrative support to the practice management team, doctors and other clinicians within the practice.

Job Responsibilities:

• Working as part of a team to provide an efficient audio typing service for GP's and clinicians as required. This includes the typing of letters, reports, and patient referrals in an accurate and quality manner.
• To open and distribute post.
• Setting up and booking e-Referrals.
• To action admin related tasks received into the secretarial team.
• To forward and action emails received into the practice from patients and other healthcare services.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To provide cover for members of the secretarial and general admin teams during periods of sickness and annual leave.
• Filing records.
• Managing ADHD referral requests from patients
• Administer Private patient requests including Insurance, Medical Reports, SARS
• Administration of practice Safeguarding Register

Qualifications:

Essential - Educated to GCSE level or equivalent, functional Mathematics and English

Desirable - GCSE Mathematics and English (C or above)

Experience:

Essential - Experience of administrative duties

Desirable - Experience of working with the general public, experience of working in a healthcare setting

Skills/Competencies:

Essential:

• Excellent communication skills (written and oral)
• IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective planning and organisational skills
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving, initiative and analytical skills
• Accuracy and attention to detail
• Ability to follow policy and procedure
• Facilitate effective communication between patients and colleagues
• Professional when dealing with patients and colleagues
• Understand patient confidentiality

Desirable:

• Knowledge of EMIS and Docman

Personal Qualities

Essential:

• Ability to work under pressure
• Ability to multi-task
• Polite and confident
• Flexible and co-operative
• Motivated
• Forward-thinker
• High levels of integrity and loyalty
• Discreet and professional
• Sensitive and empathetic
• Adaptable to change

Job Type: Part-time

Benefits:

• Company pension
• On-site parking
• Sick pay

Work Location: In person