Medical Receptionist jobs in West Sussex

About the Practice

We are a friendly, forward-thinking GP Practice operating across three sites and providing care to approximately 22,000 patients. Situated at the foot of the beautiful South Downs, we combine a stunning location with a strong reputation for delivering high-quality healthcare to our local community.

Our dedicated team of 75 staff work collaboratively to provide safe, effective and compassionate care. We are proud to hold a Good CQC rating and consistently achieve high QOF performance, demonstrating our commitment to clinical excellence, continuous improvement and outstanding patient care.

Joining our Practice means becoming part of a supportive, inclusive and patient-centred organisation where teamwork is valued, professional development is encouraged, and every member of staff plays an important role in delivering the best possible experience for our patients.

Medical Secretary

Are you an experienced Medical Secretary looking to make a real difference in a busy, supportive GP Practice?

We are seeking a highly organised, proactive and professional Medical Secretary to join our friendly team. This is a pivotal role within the Practice, providing essential support to our clinicians and helping to ensure patients receive timely, efficient and coordinated care.

Working in a fast-paced environment, you'll be responsible for managing clinical correspondence, coordinating referrals, liaising with external healthcare providers and supporting our clinical teams with a wide range of administrative duties. Your attention to detail, organisational skills and commitment to excellent service will make a genuine impact on both patients and colleagues.

Medical Secretary

Mid Sussex Health Care

Are you an organised, proactive and patient-focused administrator looking to join a friendly and supportive General Practice team?

We are seeking an experienced Medical Secretary to provide high-quality secretarial and administrative support to our GPs and clinical teams across our three practice sites. This is a busy and rewarding role, ideal for someone who enjoys working in a fast-paced healthcare environment and takes pride in delivering an excellent service to both patients and colleagues.

Main Duties and Responsibilities

As a Medical Secretary, you will:

• Provide comprehensive secretarial support to GPs, clinicians and the management team.
• Prepare and process clinical correspondence, including referral letters, reports and other medical documentation.
• Manage referrals through the NHS e-Referral Service (e-RS), ensuring referrals are actioned accurately and within appropriate timescales.
• Monitor and manage Advice & Guidance requests and follow up actions as required.
• Maintain accurate patient records using SystmOne and ensure all correspondence is filed appropriately.
• Liaise professionally with patients, hospitals, community services and other healthcare providers.
• Handle incoming and outgoing telephone calls, responding to queries and taking accurate messages.
• Raise patient invoices using the Practice's Xero accounting system.
• Assist with data collection, audits and administrative projects as required.
• Provide support and cover for colleagues within the secretarial team during annual leave and sickness absence.
• Contribute to the continuous improvement of services and support new ways of working across the Practice.

About You

We are looking for someone who:

• Has previous experience in a medical secretary or healthcare administration role.
• Has excellent typing, organisational and administrative skills.
• Has experience of managing referrals and clinical correspondence.
• Is confident using Microsoft Office applications and clinical systems (SystmOne experience is desirable).
• Has excellent written and verbal communication skills.
• Is able to prioritise workloads and work effectively under pressure.
• Demonstrates attention to detail and a high level of accuracy.
• Understands the importance of confidentiality, GDPR and information governance.
• Works well both independently and as part of a team.
• Has a positive, flexible and professional approach to work.

What We Offer

• A supportive and friendly working environment.
• Opportunities for ongoing learning and development.
• NHS Pension Scheme (if applicable).
• Access to training and career development opportunities.
• The opportunity to make a real difference to patient care within your local community.

Additional Information

This role requires the post holder to work in accordance with Practice policies and procedures, maintaining the highest standards of confidentiality, professionalism and patient care at all times.

Mid Sussex Health Care is committed to promoting equality, diversity and inclusion and welcomes applications from all backgrounds.

Job Title: Medical Secretary
Reports To: Operations Manager (with day-to-day supervision from the Medical Secretary Supervisor)
Location: Across Mid Sussex Health Care sites
Hours: 36 hours per week
Salary: £13.48

Closing Date: Friday 6th November 2026

Pay: £13.48 per hour

Expected hours: 36.0 per week

Benefits:

• Company pension
• Sick pay

Work Location: In person