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Medical Receptionist jobs in West Sussex

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    • We are looking for someone who already understands GP practice processes and can confidently manage referrals, clinical correspondence and other medical…
    • Setting up and booking e-Referrals.
    • Working as part of a team to provide an efficient audio typing service for GP's and clinicians as required.
    • Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone…
    • To provide a point of contact and support for patients having appointments, consultations and clinical procedures with the consultant.
    • Using the clinical system to check and action tasks sent by clinical and admin staff.
    • Ability to think on feet.
    • Ability to explain procedures to all staff.
    • Problem Solving: Strong negotiation and conflict-resolution skills, with the ability to think on your feet to retain patients and able to handle difficult…
    • Book, cancel and rearrange appointments.
    • Help optimise clinician diaries and fill available appointments.
    • Enjoys being part of a busy Front of House environment…
    • Assist with clinical coding when required, ensuring information from correspondence and documentation is recorded accurately on the clinical system.
    • Basic knowledge of dental terminology is advantageous.
    • Previous experience in a dental practice or in a receptionist role is preferred.
    • The role involves managing complex queries, booking and amending appointments, and ensuring the smooth flow of information between patients and the clinical…
    • Booking, amending and cancelling appointments accurately.
    • You do not necessarily need previous GP surgery experience — full training will be provided — but you…
    • A competitive starting salary and the opportunity to increase this through training and development.
    • Opportunity for progression through training.
    • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and…
    • The role will be a mixture of Reception duties, booking and handing appointments, processing prescriptions, registering patients and associated administrative…
    • Supporting the smooth day-to-day running of both the clinical and front-of-house areas.
    • Veterinary Receptionist: 2 years (required).

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Medical Secretary
Courtyard Surgery
Horsham RH12 1AT
From £12.71 an hour
Permanent, Full-time
Apply now

Job details

From £12.71 an hour
Sick pay, Free parking, Additional leave, Company pension, On-site parking
Permanent, Full-time
Horsham RH12 1AT

Full job description

We are looking for an experienced Medical Secretary to join our team at Courtyard Surgery.

Previous medical secretarial experience within general practice is essential for this role. We are looking for someone who already understands GP practice processes and can confidently manage referrals, clinical correspondence and other medical secretarial duties with minimal supervision.

About the role

This is a varied role supporting our GPs and wider clinical team. Duties will include:

  • Processing and managing referrals through e-RS and monitoring outstanding referrals.
  • Preparing referral letters and other clinical correspondence.
  • Processing hospital letters, results and other incoming correspondence.
  • Liaising with hospitals, consultants, community services and other healthcare professionals.
  • Supporting GPs and the wider clinical team with typing, letters, reports and other administration.
  • Maintaining accurate patient records on SystmOne.
  • Processing and coordinating Subject Access Requests (SARs).
  • Assisting with requests for access to deceased patient records and supporting the administrative process following a patient's death.
  • Supporting baby and childhood immunisation administration, including checking records, identifying patients who may be due or overdue vaccinations and arranging recalls or appointments.
  • Supporting vaccination searches and recalls and liaising with parents/carers and the nursing team where required.
  • Assisting with medical reports, insurance forms and other clinical documentation.
  • Supporting QOF searches and other practice administration.
  • Working closely with GPs, nurses and the wider Patient Services team.
  • Maintaining confidentiality and working in line with practice policies, GDPR and information governance requirements.

About you

Essential:

  • Previous experience working as a Medical Secretary within a GP practice.
  • Good working knowledge of NHS terminology and GP practice processes.
  • Excellent organisational skills and attention to detail.
  • Ability to manage a busy workload and prioritise effectively.
  • Good written and verbal communication skills.
  • Ability to work independently and use initiative.
  • Good understanding of confidentiality and handling sensitive patient information.

Desirable:

  • Experience with e-RS and electronic patient records, ideally SystmOne.
  • Experience processing SARs.
  • Experience dealing with deceased patient records and death administration.
  • Experience supporting childhood immunisations and recall processes.
  • Knowledge of QOF and GP practice searches.
  • Experience supporting clinicians with reports and other clinical administration.

About us

Courtyard Surgery is a busy GP practice in Horsham. We are looking for someone who will be a reliable and valued member of our team and who can bring previous GP medical secretarial experience to the role.

If you have the relevant experience and are looking for a varied medical secretary role within general practice, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: From £12.71 per hour

Benefits:

  • Additional leave
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Ability to commute/relocate:

  • Horsham RH12 1AT: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Interviews will be held during the day between 08:30 and 14:00 - please confirm you would be available to attend an interview, if selected, during these times?

Experience:

  • customer service: 1 year (preferred)
  • NHS: 1 year (preferred)

Work Location: In person

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