Medical Receptionist jobs in York YO31

Join our friendly team as our Deputy Site Lead!

Location: Acomb (may work across other sites)

Rate of Pay: £13.51 per hour

Hours: 29.75 hours per week

Job Type: Part Time - Permanent.

York Medical Group is looking for a proactive and enthusiastic Deputy Site Lead to support the effective day-to-day running of our practice sites, lead and develop our reception teams, and help ensure our patients receive a welcoming, professional and efficient service.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to supporting both patients and colleagues.

The Role

Working closely with the Site Leads and Site Lead Manager, you will help ensure the smooth and effective operation of our practice sites. You will deputise for the Site Lead when required, support and develop reception staff, and contribute to the continuous improvement of our services.

The role combines team leadership and operational responsibilities with hands-on reception and administrative duties, helping to maintain high standards of patient care, confidentiality, safety and service delivery.

Key Responsibilities

• Team Leadership and Development: Support, supervise and motivate reception staff, assist with recruitment and induction training, monitor performance, contribute to appraisals and ensure staff follow practice policies and procedures.
• Patient Experience: Promote excellent customer service, respond to patient and visitor enquiries, manage complaints appropriately and help ensure patients receive a professional, friendly and efficient service.
• Site Operations: Support the day-to-day running of multiple practice sites, ensuring appropriate staffing levels, effective reception rotas and continuity of service.
• Administrative Support: Assist with appointment management, patient registrations, prescription processing, telephone enquiries, correspondence, medical records and general administrative duties.
• Communication and Teamwork: Liaise effectively with GPs, Partners, healthcare professionals, colleagues and senior management, ensuring important information is communicated clearly and outstanding issues are handed over appropriately.
• Compliance and Quality: Help ensure the practice operates in line with CQC requirements, health and safety legislation, confidentiality requirements and practice policies. This includes completing monthly health and safety checks across multiple sites.
• Premises and Equipment: Assist with maintaining safe, clean and suitable premises, monitoring supplies, coordinating repairs and supporting equipment maintenance and compliance checks.
• Continuous Improvement: Review existing systems and processes, identify opportunities for improvement and contribute to practice meetings and service development initiatives.

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills, with a strong commitment to patient care and customer service.
• Has experience in a supervisory or team leadership role, ideally within general practice, healthcare or a customer-facing environment.
• Can organise and prioritise a varied workload in a busy and sometimes challenging environment.
• Is confident supporting, training and motivating colleagues to achieve high standards.
• Has good IT skills and is comfortable learning and supporting the use of practice systems and equipment.
• Understands the importance of confidentiality, accuracy, safeguarding, health and safety and working within established policies and procedures.
• Can use initiative, resolve problems effectively and recognise when issues need to be escalated.
• Is flexible, adaptable and willing to work across multiple sites.
• Is committed to ongoing learning and professional development.

Bonus points if you have:

• Experience working within the NHS or a GP Practice
• Knowledge of SystmOne
• Experience handling confidential patient data

What the Role Offers

This is an opportunity to take on a varied and rewarding role within York Medical Group, contributing to the delivery of high-quality primary care services. You will play an important part in supporting our teams, improving operational efficiency and helping create a positive experience for patients and staff alike.

Additional Requirements

• Flexibility to work across multiple practice sites is essential.
• Saturday working will be required on a rota basis.
• A commitment to completing required training and keeping up to date with relevant policies and procedures is expected.

Pay: £13.51 per hour

Expected hours: 29.75 per week

Work Location: In person