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    • Review members’ medical documents and file them accurately against the right record.
    • We’re looking for a detail-obsessed Ops Specialist to help keep Arc running…
    • Experience as a private medical administrator.
    • Liaising with medical insurance companies.
    • Ability to pick up medical terminology quickly.
    • Assist with development and maintenance of efficient, record-keeping and communication systems within the service.
    • Full Time Hours: 37.5 per week.
    • Is reliable and has an excellent attendance record.
    • We’re looking for someone bright, energetic and dependable to join our team at Red House Group.
    • As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a…
    • Join Our Team at Dingwall Medical Group! .
    • Part-Time | Permanent Position.
    • Are you a friendly, organised, and professional individual who enjoys helping…
    • Undertake general medical administrative duties.
    • Knowledge of medical terminology is preferred but not essential.
    • We look forward to hearing from you.
    • Maintaining strict confidentiality when handling medical and personal information.
    • Confident working with detailed medical records and written information.
    • Summarise both paper and electronic medical records for all new patients.
    • Summarise the notes of any patients requesting On Line Access to their medical records…
    • Producing monthly reports on medical incidents and pupils' medical needs.
    • Maintaining medical training records and arranging refresher training.
    • To summarise incoming medical records of new patients and code the required information into the new patient record.
    • We also use NHS Mail email service.
    • Experience with private medical insurance processes.
    • Familiarity with electronic patient record systems.
    • Medical terminology knowledge or medical secretarial…
    • If you're an experienced healthcare administrator or General Practice Assistant looking for your next opportunity within primary care, we'd love to hear from…
    • Practice administrator: 1 year (preferred).
    • Liaise professionally with insurers, medical partners and other third-party providers.
    • Pay: £15.00 per hour.
    • Prepare and administer private medical reports and medical record requests.
    • Ensure accurate record keeping and maintain patient confidentiality at all times.

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Ops Specialist
Arc
·
3.6
United Kingdom
•
Remote
£13.45 an hour
Part-time
Apply now

Job details

£13.45 an hour
Part-time
Monday to Friday
Remote in United Kingdom

Full job description

We’re looking for a detail-obsessed Ops Specialist to help keep Arc running smoothly behind the scenes. You’ll look after member admin, from checking documents and ID to resolving verification issues and replying to members, and support the wider operations team on whatever helps our doctors, nutritionists and personal trainers focus on care.

It’s a hands-on, varied role. You’ll be the person members hear from when something needs sorting, and someone the team relies on to get things done properly. As Arc grows, there’s plenty of room to take on new areas and grow with us.

Why join Arc

  • Join a fast-growing healthtech startup early and see how it’s built from the inside.
  • Clear processes and training from day one, so you can do the job well quickly.
  • Work alongside doctors, nutritionists and personal trainers on something that genuinely helps people.
  • Paid £13.45 an hour (the Real Living Wage), with steady weekly hours.

What you will do

  • Review members’ medical documents and file them accurately against the right record
  • Resolve ID verification issues quickly, kindly and by the book
  • Reply to member queries in our support inbox, and pass anything clinical to the right person in the care team
  • Help keep member records, appointments and care-team admin up to date
  • Support day-to-day operations, such as scheduling, data checks, onboarding new care team members and tracking tasks to completion
  • Spot patterns in what members ask, and help us fix the cause rather than the symptom
  • Help write and improve the processes and guides you use
  • Get involved in new operational projects and support areas as the team grows

What we are looking for

  • Clear, friendly written English.
  • Accurate, with a real eye for detail.
  • Trustworthy with confidential and sensitive information.
  • Happy following a process, and confident suggesting a better one.
  • Calm and kind when someone is worried or frustrated.
  • Comfortable using apps, inboxes and digital tools every day.
  • Right to work in the UK.

Nice to have

  • Experience in customer support, admin or healthcare administration.
  • Experience handling ID checks, documents or other sensitive data.
  • Comfortable working with automation and AI tools.

Recent graduates and early-career applicants are welcome.

Our process is a short intro call, a written task (about 60 minutes, using made-up examples) and a final interview. We aim to finish within 7 days.

Apply here: https://tally.so/r/rjNkgo

Requirements checklist

Tick these off during the intro call. Anyone missing a must have is a no.

Ops Specialist must haves

  • Right to work in the UK.
  • Can commit to 25 to 30 hours a week, Monday to Friday.
  • Clear, professional, friendly writing.
  • Strong attention to detail, with an example of catching an error others missed.
  • Understands confidentiality and handles personal data carefully.
  • Happy to follow a process and to escalate anything clinical or unusual.
  • Comfortable with digital tools.

Pay: £13.45 per hour

Work Location: Remote

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