Medical Records Clerk jobs

Lindfield Medical Centre

We are looking for a Prescription Clerk to join our team. The role supports patient care by acting as the essential link between our clinical team, local pharmacies, and patients. Working alongside a collaborative, non-clinical team, you will manage and process repeat medication requests.

This is a part-time role, 24 hours, over 3 days per week (Monday, Tuesday and Thursday), with some flexibility on start and finish times.

Benefits:

7.6 weeks annual leave (pro-rata, including bank holidays)

An additional “birthday day” after one year of service

NHS Pension Scheme

NHS Benefits – such as discounts on shopping, food and travel

How to Apply:

If you are interested in this position, please email an up-to-date CV or application form to anita.sembi@nhs.net, Operations Manager.

The application form and job description can be found on our website’s vacancy tab: (https://www.lindfieldmedicalcentre.nhs.uk/practice-information/vacancies/.

The practice’s privacy policy is found on the link below and describes how we use candidates’ data: https://practice365.co.uk/h82035/policies/privacy-notice-candidates-applying-for-work/

Job Description

Prescription Clerk

Reporting to: Operations Manager

Job Summary

To be a first contact for medication related queries. To ensure patients are receiving high quality

care regarding their medication. Provide patient education on medication ordering.

Main Duties and Responsibilities

1. Collate and issue repeat prescriptions requests. Using Tasks on SystmOne, query medication requests with GPs as appropriate.

2. Liaise with pharmacies, hospitals and patients regarding medication.

3. Update patient medication from hospital letters, etc when requested via Task.

4. Promote on-line prescription ordering service to patients.

5. Deal with Prescription Team tasks in a timely manner.

6. Deal with emails received to the Team’s email address in a timely manner.

7. Keep an accurate record of all printed FP10’s to ensure prescription security.

8. To process registrations for those patients unable to register using our automated process, or those that our automated service cannot automate. To regularly monitor the automated service platform and deal with queries/instructions in a timely manner to ensure that registrations are completed.

To register Temporary patients.

9. To process electronic record transfers for incoming patients and to ensure that all correct processes are followed to match and allocate the patient’s full computer record from their previous surgery using the Links system on SystmOne.

10. Use reporting system to create clinical reports when required.

11. In the absence of our Pharmacy Technician, ensure urgent alerts from Medicines and Healthcare Regulatory Agency are dealt with in a timely manner. In times of longer Pharmacy Technician absence, deal with all alerts, keeping the electronic filing of these up to date.

12. Record Minor Operations and collate monthly for Practice Manager.

13. Help with training of other staff.

14. To carry out duties in a confidential manner and in accordance with GDPR.

15. To be adaptable and flexible and be prepared to cover holidays/sickness of other Team members where possible.

16. Anything else that may be deemed to be within the responsibility of an Administrator.

General

All staff at Lindfield Medical Centre have a duty to conform to the following:

Confidentiality

• All staff have access to large amounts of clinical information that must be treated in the strictest confidence and with discretion.
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
• Undertaking periodic infection control training (minimum annually for clinical staff and every three years for administrative staff)

Reporting potential risks identified

Community Infection Prevention and Control

• In order to comply with the Health and Social Care Act 2008: code of practice on the prevention and control of infection and related guidance, it is the responsibility of every member of staff to prevent and control the spread of infection and to follow the organisation’s Infection Prevention and Control Policies. They will also ensure that they perform the correct hand hygiene procedures as described in the Infection Prevention Control Policy (stored on Practice Index).
• All staff contribute to standards of cleanliness and are aware of the person who has direct responsibility for ensuring that cleanliness standards are maintained.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding

• Demonstrate due regard for safeguarding and promoting the welfare of children
• Work with safeguarding teams where relevant
• Compete all safeguarding training relevant to the role

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patients’ needs

· Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members

· Communicate effectively with patients and carers

· Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

· Apply practice policies, standards and guidance

· Discuss with other members of the team how the policies, standards and guidelines will affect own work

· Participate in audit where appropriate

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Pay: £12.71-£13.04 per hour

Expected hours: 24.0 per week

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free flu jabs
• Health & wellbeing programme

Work Location: In person