Medical Secretary Bank jobs

About Us

James Fisher Medical Centre is a busy General Practice located in a residential area of Bournemouth. We provide primary care services to 12,500 patients and employ over 50 hard working colleagues, both clinical and administrative.

The Role

We are seeking a Bank Medical Secretary on a zero hours contract to work as and when required, to be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties will include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, you will support the administration and receptionist teams as required. The post-holder will be an integral part of the general practice team.

There will be an induction and training period where regular hours will be offered (to be discussed and agreed). Following that, you will offered work on an ad-hoc basis to cover periods of staff absence or times of high volume of work.

The salary is £13.50 per hour (to be reviewed following a successful probationary period).

Closing Date: 1 September 2026

Job Responsibilities

· Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral

· Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

· Manage all enquiries in an effective manner

· Maintain an accurate referrals database

· Action all incoming email within a timely manner

· Process recall letters and other correspondence as requested

· Scan documentation and attach scanned documents to patients’ healthcare records

· Accurately input and code SNOMED CT data on the referral system

· Process referrals using the electronic referral system (ERS)

· Answer phone calls, transferring calls or dealing with the caller’s request appropriately

· Manage all administrative queries as necessary

· Support all clinical staff with general administrative tasks as requested

· Maintain a clean, tidy, effective working area at all times

· Be an integral part of the general practice team

· Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

· Undertake all mandatory training and induction programmes

· Contribute to and embrace the spectrum of clinical governance

· Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Qualifications

A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above

Typing qualification, i.e., OCR or RSA Diploma - Desirable

NVQ Level 2 in Health and Social Care - Desirable

Level 3 in Medical Terminology – Desirable

Experience

Experience of working with the general public

Experience of administrative duties

Experience of working in a healthcare setting

Experience of working in a healthcare setting as a medical secretary - Desirable

Knowledge and Skills

Excellent communication skills and effective in communicating and understanding patient needs

Competent in the use of MS Office and Outlook

Problem solver with the ability to process information accurately and effectively, interpreting data as required

Ability to use own initiative, discretion, and sensitivity

Understanding of clinical coding - Desirable

Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity

Ability to work as a team member and autonomously

Sensitive and empathetic in distressing situations

Excellent organisational skills

Clinical IT system user skills and the ability to record accurate notes

Ability to effectively utilise resources

Punctual and committed to supporting the team effort

High levels of integrity and loyalty

Clear, polite telephone manner

Flexible and cooperative

Motivated

Understanding of safeguarding adults and children

Chaperone procedure – Desirable

Demonstrate personal accountability, emotional resilience and ability to work well under pressure – Desirable

Knowledge of and ability to work to key policies and procedures

Disclosure Barring Service (DBS) check

Pay: £13.50 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person