Medical Secretary Medical jobs in Nottingham

Job Summary

A Health Care Navigator is a key member of our practice team and is often the first point of contact for patients accessing our services. The role involves providing a friendly, professional and efficient reception service, helping patients navigate the most appropriate route to care while supporting the smooth day-to-day running of the practice.

The successful candidate will demonstrate excellent communication and organisational skills, maintain patient confidentiality, and be able to manage a varied workload in a busy primary care environment.

Hours of Work

This position is available on a part-time or full-time basis. Flexibility is essential, as the role requires working on a rota covering the practice opening hours of 7:00am to 6:30pm, Monday to Friday. Candidates must be able to work a range of early and late shifts in accordance with the practice rota.

Key Duties and Responsibilities:

Patient Reception and Communication

• Act as the first point of contact for patients, both face-to-face at reception, over the telephone and through digital communication systems, including AccuRx.
• Communicate with patients in a professional, compassionate and courteous manner, recognising that some patients may be distressed or vulnerable.
• Book, amend and cancel appointments using SystmOne.
• Monitor and manage incoming email inboxes, ensuring messages are directed to the appropriate team member and dealt with in a timely manner.
• Support patients to access the most appropriate service based on their needs, following practice protocols and escalation procedures.

Appointment Requests and Care Navigation

• Process and assist with the triage of appointment requests, including those received through Accurx and other communication channels, in accordance with practice protocols.
• Direct patients to the appropriate clinician, service or healthcare provider.
• Process Community Pharmacy Consultation Service (CPCS) referrals in line with practice procedures.
• Arrange and communicate home visit requests to the appropriate clinical team for assessment.
• Recognise urgent requests and escalate them promptly to the appropriate clinician.

Prescriptions and Patient Administration

• Process repeat prescription requests in accordance with practice policies and procedures.
• Process urgent patient registrations and ensure relevant information is entered accurately onto the clinical system.
• Undertake administrative duties, including scanning documents into patient records, updating patient information and managing incoming and outgoing post.
• Process private prescription requests and take card payments where applicable, following practice procedures.
• Manage incoming administrative tasks and correspondence from external clinicians and healthcare professionals, ensuring these are directed to the appropriate team member for action.

Urgent Referrals and Clinical Support

• Process urgent referrals in accordance with established protocols, including two-week-wait (2WW), rapid access and crisis team referrals.
• Ensure urgent referrals are handled promptly and escalated where necessary.
• Assist with Quality and Outcomes Framework (QOF) activities, including contacting patients to arrange appointments, reviews and checks.
• Support clinicians and other members of the multidisciplinary team with administrative tasks as required.

Reception and Equipment Management

• Maintain reception equipment and facilities, including patient check-in screens, telephone call display boards and blood pressure monitoring machines.
• Report equipment faults and ensure issues are addressed promptly.
• Maintain a clean, organised and professional reception environment.
• Undertake chaperone duties for clinicians when appropriately trained and authorised.

General Responsibilities

• Provide administrative and reception cover across the practice as required.
• Maintain strict confidentiality and comply with information governance, data protection and practice policies.
• Follow safeguarding, health and safety, infection prevention and control, and lone-working procedures where applicable.
• Participate in staff training, team meetings, appraisals and relevant practice development activities.
• Work collaboratively with colleagues to support an effective, patient-focused service.
• Undertake other reasonable duties appropriate to the role and level of responsibility.

Person Specification

The successful candidate will demonstrate:

• Excellent verbal and written communication skills.
• A friendly, approachable and professional manner.
• Strong organisational skills and attention to detail.
• The ability to prioritise tasks and work effectively under pressure.
• Good IT skills and confidence using computer systems.
• The ability to work independently and as part of a team.
• A commitment to patient confidentiality and high standards of customer service.
• A flexible and proactive approach to supporting the wider practice team.
• The ability to deal sensitively with confidential, urgent or potentially distressing situations.

Previous experience in general practice, primary care reception or a patient-facing administrative role would be advantageous, however training will be provided for practice-specific systems and procedures where required.

Pay: £12.71 per hour

Expected hours: 25.0 – 37.0 per week

Benefits:

• On-site parking

Application question(s):

• As this role is open to part time and full time hours, please let us know what hours you are available to work.

Work Location: In person