Medical Secretary jobs in Bournemouth

Be the face of a business that's redefining health and wellbeing.

At The Body Consultancy Group, we're passionate about helping people move better, feel better and live better. Together with our sister company, Elements Health Hub, we're creating something far bigger than a traditional healthcare clinic – an integrated health and wellness destination where exceptional patient care is matched by an exceptional patient experience.

As we continue to grow, we're looking for a warm, empathetic and proactive Clinical Assistant to become the welcoming face of our business.

This is much more than a reception role. It's an opportunity to become an integral part of a supportive, ambitious team where your ideas matter, your development is encouraged, and no two days are ever the same.

The Role

Every patient who walks through our doors should feel genuinely welcomed, listened to and cared for. You'll often be the very first and last person they see, making you one of the most important members of our team and playing a huge part in the impression we leave.

Alongside delivering exceptional customer service, you'll help keep our busy clinics running smoothly while supporting the continued growth of the business through administration, marketing and patient engagement.

No two days are the same. Responsibilities include:

• Welcoming patients with warmth, empathy and professionalism
• Managing appointments, enquiries, telephone calls and emails
• Supporting clinicians and ensuring the smooth day-to-day running of the clinics
• Providing outstanding customer service throughout every patient journey
• Assisting with marketing campaigns and social media content
• Helping create engaging digital content and promote our services
• Maintaining accurate patient records and administrative systems
• Looking for opportunities to improve processes and enhance the patient experience
• Supporting events, promotions and wider business initiatives

About You

We're looking for someone who genuinely enjoys helping people and understands the difference that kindness, empathy, positive energy and excellent service can make.

You'll be someone who:

• Has exceptional people skills and naturally builds rapport
• Is warm, approachable and genuinely empathetic
• Takes pride in making every patient feel welcome and valued
• Shows initiative and enjoys solving problems rather than waiting to be asked
• Is organised, reliable and thrives in a fast-paced environment
• Is confident using technology and enjoys learning new systems
• Is tech-savvy and comfortable using Microsoft Office, online systems and social media
• Has experience or an interest in creating engaging social media content
• Works collaboratively and actively supports those around them
• Is positive, encouraging and enjoys contributing to a strong team culture
• Is willing to go the extra mile for both patients and colleagues
• Has an enthusiasm for health, fitness and wellbeing

Previous experience within a healthcare, health and wellbeing, fitness or customer service environment would be highly desirable, but is by no means essential. We are far more interested in finding someone with the right attitude, compassion, enthusiasm and willingness to learn. If you love working with people and are excited by the opportunity to grow with an ambitious business, we'd love to hear from you.

Our Culture

At The Body Consultancy Group, we believe great businesses are built by great people.

We're creating a culture where people genuinely care about one another. We support each other, celebrate successes together and are always willing to lend a hand when it's needed. We look for people who encourage those around them, bring positive energy to the workplace and naturally go the extra mile for both colleagues and patients.

We're ambitious, innovative and continually looking for ways to improve, so we're looking for people who share that mindset.

As part of the team you'll enjoy regular team-building events, opportunities to contribute ideas, ongoing training and genuine opportunities to progress your career as the business continues to expand.

What We Offer

• Salary of £25,500–£27,500 depending on experience
• Full-time permanent role
• 28 days annual leave including Bank Holidays
• An additional day's annual leave for every completed year of service after your first year, up to a maximum of 5 extra days
• Complimentary use of our gym and selected facilities at Elements Health Hub
• Staff discounts on treatments and services
• Ongoing training and development
• Regular team-building and social events
• Genuine opportunities for career progression within a rapidly growing business
• A friendly, supportive team where you'll be valued from day one

About Us

The Body Consultancy Group brings together chiropractic, physiotherapy, podiatry and rehabilitation services alongside Elements Health Hub, creating a truly integrated approach to health and wellbeing.

We're investing in our people, our facilities and our future, with exciting plans to continue expanding our services and creating one of the region's leading health and wellness destinations. This is an exciting opportunity to join us at a time of growth and play a key role in shaping the experience our patients receive every day.

If you're looking for more than just a job- if you want to be part of a business with purpose, a fantastic team culture and genuine opportunities to develop your career - we'd love to hear from you.

Pay: £25,500.00-£27,500.00 per year

Benefits:

• Company events
• Employee discount
• Employee mentoring programme
• Free fitness classes
• On-site gym

Work authorisation:

• United Kingdom (required)

Work Location: In person