Medical Secretary jobs in Bournemouth

CLINIC RECEPTION & OPERATIONS COORDINATOR

Full-Time (37hrs)

Note: Some days start at 7.30am; some finish 7pm

We have 2 clinics and part of the role is to work part time at each clinic.

For the right person we would consider a part-time role.

High‑Responsibility, Fast‑Paced, Multi‑Tasking Role

This role is the heartbeat of our clinic. You’ll run the front desk, coordinate therapists, manage bookings, solve problems, and keep the clinic running smoothly day‑to‑day. If you love ownership, variety, and being the person who keeps everything moving, this is your role. This is not a basic receptionist role, far from it, — it is the central position that keeps the clinic functioning smoothly every day.

Key Responsibilities

 Welcoming new patients and guiding them confidently through the intake process

 Ensuring medical forms and records are completed accurately

 Preparing patients for their appointments and managing clinic flow

 Encouraging re‑bookings, handling objections professionally, and maintaining a full diary

 Managing multiple telephone calls, cancellations, and last‑minute changes with clarity and confidence

 Running your shift independently, following clinic procedures, and taking ownership of key operational tasks

 Handling both phone and in‑person enquiries with professionalism and warmth

 Keeping detailed, accurate records and ensuring all admin tasks are completed to a high standard

You Will Excel Here If You Are:

 Someone who thrives on responsibility and enjoys being the operational backbone of a busy clinic

 A confident communicator who can encourage re‑bookings and handle objections calmly

 A quick thinker who stays composed when schedules change last minute

 Strong computer and very confident telephone skills

 Highly organised, detail‑focused, and reliable

 Loves multi‑tasking and managing several moving parts at once

 Someone who takes pride in running the clinic as if it were their own

This Role IS for You If

• You love being the person who keeps everything running smoothly
• You enjoy fast‑paced days with lots of variety
• You want real responsibility, not just a desk
• You take pride in organisation, accuracy, and professionalism
• You want to make a genuine difference in a small, supportive team

As part of your operational responsibilities, you will provide an ‘End of Day Report’ on how the clinic is running. This includes:

• How busy each therapist has been
• Re‑booking levels and appointment flow
• Any issues affecting the smooth running of the clinic
• General staff performance and engagement

This helps ensure the team is supported, targets are met, problems are solved,and the clinic continues to run efficiently.

Priority Requirement

You must be flexible for sickness and holiday cover on days you are not working.

Not Suitable For

• Anyone seeking a quiet or simple reception job
• Anyone who becomes overwhelmed easily
• Anyone who prefers rigid corporate structures

If you thrive on challenge, responsibility, and making a real difference, we’d love to hear from you.

Pay: From £25,100.00 per year

Experience:

• Customer service: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person