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Medical Secretary jobs in Chelmsford CM2

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    • Multi-Site · Full Time · Essex.
    • Full time, 5 days per week.
    • Practice Managers · TCO · Reception Teams.
    • VoiceStack (AI call tracking) · CareStack (AI practice…
    • You will provide a comprehensive, effective and efficient Personal Assistant service to support the work of the Basildon senior imaging team to enable them to…
    • Share responsibility for the maintenance and regular updating of databases and systems across various medical education portfolios.
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    • As our Receptionist, you will provide excellent customer service to patients and visitors, ensuring queries are handled courteously and efficiently.
    • £28,868 FTE inclusive of London Weighting, salary will be adjusted pro rata for 22.5 hours per week.
    • This permanent, part-time role is central to helping…
    • This is a key front-line role, providing a professional, efficient and welcoming service to patients while supporting the smooth day-to-day running of the…
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    • Ensuring confidentiality of all medical information.
    • Delivering the specific medical related needs of students.
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    • (7.5 hour shift per day).
    • Pension - 5% employer contribution based on qualified earnings.
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    • 27 days annual leave plus bank holidays pro rata.
    • Car benefit scheme – specialising in electric vehicles.
    • Employee wellbeing services including free yoga videos…
    • Ideally you'll need to have experience working in a GP surgery and using a clinical system (Emis Web); although full training will be provided.
    • Accurately type clinic letters, medical reports, discharge summaries and test result correspondence using digital and/or audio dictation – expectation of 9…
    • Hours:* 20–30 hours per week.
    • Working days will vary and will be spread across Monday to Friday between 8.00am and 6.30pm.
    • Job Types: Part-time, Permanent.
    • This is a varied and rewarding role, ideal for someone who enjoys working in a fast-paced primary care environment and is committed to providing excellent…
    • The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring the smooth operation of…

Job Post Details

Patient Treatment Coordinator - job post

Heybridge Dental Practice/West Square Dental Practice/Corringham Dental Practice
Essex
£26,000 - £31,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £26,000 - £31,000 a year

Job type

  • Permanent
  • Full-time

Location

Essex

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Private medical insurance
  • Health & wellbeing programme
  • On-site parking

Full job description

DENTAL GROUP · ESSEX · THREE SITES

Patient Engagement Coordinator

Multi-Site · Full Time · Essex

Location: Heybridge · West Square · Corringham | £27,000–£31,000 | 5 days/week

We're a growing NHS and private dental group with three practices in Essex, and we're looking for a switched-on, patient-focused coordinator to join our team. This is a new role built around turning missed opportunities into booked appointments — and helping our front-of-house teams get better at doing the same.

Location

Heybridge · West Square · Corringham (multi-site, Essex)

Hours

Full time, 5 days per week

Salary

£26,000–£31,000 depending on experience

Reports to

Principal / Area Manager

Works with

Practice Managers · TCO · Reception Teams

Software

VoiceStack (AI call tracking) · CareStack (AI practice management)

About Us

  • Three mixed NHS and private dental practices across Essex — Heybridge Dental Practice, West Square Dental Practice, and Corringham Dental Practice
  • A team of 20+ clinicians supported by dedicated practice managers and a growing support team
  • We use CareStack and VoiceStack — both AI-integrated platforms — and take our systems and data seriously
  • An expanding group with clear growth plans — the right person grows with us

The Role

You'll work across all three sites, using VoiceStack call data to identify where patients are falling through the cracks — then following up, re-engaging, and booking them in with the right person. You'll also support our reception teams through structured feedback and hands-on coaching, and produce clear weekly reporting for practice managers.

What You'll Do

  • Analyse VoiceStack call data across all three sites to identify missed calls, incomplete bookings, and lost new patient enquiries
  • Make proactive outbound calls and send follow-up messages to re-engage patients and convert interest into booked appointments
  • Triage new patient enquiries and book them with the right clinician based on treatment need and availability
  • Produce clear weekly feedback summaries for each Practice Manager covering call handling performance and patterns
  • Deliver structured receptionist coaching — including regular site visits — covering call technique, conversion language, and patient experience
  • Work alongside our Treatment Coordinator (TCO) to hand off warm patients requiring a consultation or finance discussion
  • Track and report monthly on new patient numbers, missed opportunity recovery rates, and conversion performance
  • Support consistent call standards and booking protocols across the group

What We're Looking For

  • Preferred prior experience in dental reception, patient coordination, or treatment coordination — you must understand how a dental practice works
  • Confident and natural on the phone with patients — this role involves regular outbound contact and you need to be good at it
  • Familiarity with call tracking or practice management software (VoiceStack, CareStack, Dentally, SOE or similar)
  • Comfortable analysing call logs and performance data, and turning them into a useful summary without being told how
  • Organised and self-directed — you'll manage your own time across three sites and produce weekly reports without being chased
  • Tactful and constructive when feeding back to colleagues — this is about raising standards, not catching people out
  • Bonus: prior TCO or treatment coordinator experience is a strong advantage

What We Offer

  • £27,000–£31,000 salary depending on experience
  • Performance bonus scheme linked to new patient and conversion metrics — structure confirmed at offer stage
  • A newly created role with real autonomy and visible impact across the group
  • Hands-on leadership that invests in the right people and the right systems
  • Mileage and travel covered for multi-site working
  • Private medical health insurance

How to Apply

Send your CV and a short covering note explaining your dental background

and what appeals to you about this role to: [dentalareamanager@gmail.com]

Dental experience required. Applications reviewed on a rolling basis.

Pay: £26,000.00-£31,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance

Work Location: In person

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