Medical Secretary jobs in Doncaster DN5

Job Title: Physiotherapy Coordinator
Location: Sheffield
Salary: £25,877.8 per annum
Contract Type: Permanent
Hours: 37 hours per week

Right to live and work in the UK is required for this role.

Role Summary:

We are looking for an organised and proactive MSK Coordinator to provide day-to-day operational and administrative support to our MSK Department and MSK Lead. This is a varied role that sits at the heart of our musculoskeletal service, combining direct employee-facing responsibilities with essential back-office coordination.

Key Responsibilities:

Service Delivery

• Process new case referrals accurately onto the case management system and maintain up-to-date logs of all activities and notes
• Schedule clinical assessments and treatment appointments in clinician diaries and coordinate referrals to external providers
• Provide timely confirmation correspondence and telephone updates to clients and employees on all case activity
• Proactively manage cases outside of KPI, fast-tracking next steps, minimising case age, and keeping customers fully informed
• Identify and communicate solutions when difficulties arise, updating referring managers proactively
• Handle customer enquiries professionally and in line with the customer charter
• Manage complaints in accordance with Optima Health's complaint handling process
• Recognise the limits of your own knowledge and skills, escalating cases to the MSK Team when appropriate

General

• • Participate in relevant training and development programmes
  • Actively contribute to team meetings and briefings
  • Identify opportunities to improve service delivery and productivity
  • Embody and champion the Optima Health values: Shaping Tomorrow, We Do the Right Thing, One Team, and Never Too Big to Care

Essential Skills & Experience

• Strong organisational skills with the ability to manage a varied caseload and competing priorities
• Excellent communication skills, both written and verbal, with confidence handling calls and liaising with clinical and non-clinical stakeholders
• High attention to detail when managing referrals, case notes, reports, and SLA compliance
• A proactive, solutions-focused mindset with a commitment to delivering an outstanding employee experience
• Collaborative team player who builds effective working relationships across departments
• Experience in healthcare administration or coordination is desirable; familiarity with case management systems is an advantage

What we can offer to you:

• 25 Days Annual Leave + Bank Holidays
• Buy and Sell Holiday Scheme
• Life Assurance
• Pension Scheme
• Health Cash Plan
• Volunteer Days
• YuLife Employee Benefits Platform
• Save As You Earn Scheme
• Eye Test Vouchers
• Flu Vaccination Scheme
• Cycle to work scheme
• Clinical Training Academy
• Paid CPD Days
• Professional Registration Fees Paid
• RAVE Awards
• Employee Assistance Programme
• Right to Request Flexible Working From Day 1

About Us

Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.

At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.

When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.

Together, we live our values:

One Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.

Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.

Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smater, more flexible approaches that help our people thrive both professionally and personally.

Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.

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