Medical Secretary jobs in Glasgow G15
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Patient Retention & Experience Specialist
Urgently neededNewCanova MedicalGlasgow G3 7QL- We are seeking a dedicated Patient Retention & Experience Specialist to enhance patient satisfaction and foster long-term relationships within our healthcare…
- Optimax Clinics LimitedGlasgow G3
- Annual leave
- Employee discount
- This is a friendly organisation, committed to outstanding customer service and exceptional patient care.
- Continuous training and development programme.
- Simple Online HealthcareGlasgow G40 3PA
- Life insurance
- Company pension
- Private medical insurance
- Cycle to work scheme
- Discounted gym membership
- Enhanced maternity leave
- We’re looking for a Customer Service Advisor to join our frontline Patient Care Team, supporting patients at key moments in their healthcare journey.
- Westfield Medical PracticeJohnstone PA5 8PZ
- Free parking
- Company pension
- On-site parking
- Prior administrative experience in a healthcare or medical setting is preferred.
- Collect and verify patient information, insurance details, and update medical…
- Stepps SurgeryStepps G33 6EY
- Free parking
- Company pension
- Casual dress
- On-site parking
- This role offers an opportunity to work in a busy medical environment, contributing to high-quality patient care through efficient administrative support.
- The Victoria PracticeGlasgow G42 7DR
- Annual leave
- Employee discount
- Company pension
- On-site parking
- Hours:* Part-time (18 hours per week).
- Booking, amending, and managing patient appointments.
- Supporting GP diaries and patient administration (registrations,…
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Medical Receptionist
Urgently neededMount Pleasant PracticeGreenock PA15 4DGOften responds in 1 day- Duties will include but are not limited to dealing with patients at reception and over the telephone, processing prescriptions, managing appointment diary,…
Medical Receptionist
Urgently neededMount Pleasant PracticeGreenock PA15 4DGOften responds in 1 day- Duties will include but are not limited to dealing with patients at reception and over the telephone, processing prescriptions, managing appointment diary,…
Dental Receptionist
Urgently neededS&A Smile ClinicGlasgow G41 4LU- Employee discount
- Free parking
- Company pension
- Transport links
- Company events
- On-site parking
- We are looking for a full-time Dental Receptionist to join our welcoming and professional team.
- This role is ideal for an experienced dental receptionist or a…
GP Receptionist/Administrator (Full-Time)
Urgently neededNewWaverley Medical PracticeCoatbridge- Annual leave
- Company pension
- On-site parking
- Duties will include reception and telephone cover, prescription administration, patient record summarising, dealing with medical reports et al.
- Aura Dentistry&Facial AestheticsGlasgow
- Our modern, patient-centred practice is seeking a dedicated and enthusiastic Treatment Coordinator/Receptionist to join our team and support patients…
- Tapping HouseHillington
- Greet patients, relatives, and visitors in a friendly and professional manner.
- Help with non-clinical administrative duties such as filing, photocopying, and…
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- DavitaHamilton
- Referral programme
- Annual leave
- Employee discount
- Employee assistance programme
- Company pension
- Car scheme
- DaVita UK ltd is looking for healthcare support worker to provide support and care for the patients with a keen interest to learn and develop with the support…
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- ACES Eye ClinicGlasgow
- Annual leave
- Company pension
- Hours – 40 hours per week.
- The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the…
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- Quarryside PracticeJohnstone PA5 8PZ
- Employee discount
- Free parking
- Company pension
- On-site parking
- Health & wellbeing programme
- Previous medical receptionist experience is desirable.
- We are looking for a motivated individual with good communication, clerical and IT skills who is…
- The Glen Medical PracticeCumbernauld
- Annual leave
- Company pension
- We are looking for an enthusiastic, reliable individual with excellent communication and computer skills, a proactive approach, and a commitment to delivering…
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- Salary Search: Medical Receptionist salaries in Cumbernauld
Job Post Details
Patient Retention & Experience Specialist - job post
18 Woodside Place, Glasgow G3 7QL
From £30,000 a year - Full-time
Job details
Pay
- From £30,000 a year
Job type
- Full-time
Location
18 Woodside Place, Glasgow G3 7QL
Full job description
Job Summary
We are seeking a dedicated Patient Retention & Experience Specialist to enhance patient satisfaction and foster long-term relationships within our healthcare organisation. The successful candidate will play a vital role in improving patient engagement, ensuring a positive experience at every touchpoint, and supporting the organisation’s commitment to exceptional patient care. This role offers an opportunity to contribute meaningfully to patient outcomes while developing valuable skills in healthcare communication and relationship management.
Responsibilities
Each day you will work from structured call lists including:
- Appointment no-shows
- Appointment cancellations
- Consultation-only patients
- Patients seen on the same day
Role requirements:
- Make around 200 structured calls per day
- Rebook missed appointments
- Address concerns that stopped patients proceeding with treatment
- Check on healing and patient wellbeing
- Encourage reviews once patients are happy with their result
- Ask for referrals in a natural and professional way
- Record clear outcomes and notes for every call
Requirements
- Proven experience in customer service, healthcare administration, or related fields is preferred.
- Excellent communication skills, both written and verbal, with a compassionate approach towards patients.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Proficiency in using CRM software or similar database management tools.
- Ability to work collaboratively within multidisciplinary teams.
- A proactive attitude with problem-solving capabilities and attention to detail.
- Knowledge of healthcare regulations, privacy policies, and best practices in patient engagement is advantageous.
- A recognised qualification in healthcare administration or related disciplines is desirable but not essential. This position offers an engaging environment where your efforts directly contribute to improved patient care experiences while supporting organisational growth through enhanced retention strategies.
Job Type: Full-time
Pay: From £30,000.00 per year
Work Location: In person
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