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    • We are seeking a dedicated Patient Retention & Experience Specialist to enhance patient satisfaction and foster long-term relationships within our healthcare…
    • You should have excellent communication skills and computer literacy.
    • Answer phone calls and responding to patient inquiries.
    • Audio typing: 1 year (preferred).
    • We’re looking for a Customer Service Advisor to join our frontline Patient Care Team, supporting patients at key moments in their healthcare journey.
    • The ideal candidate will serve as the first point of contact for visitors and callers, ensuring a welcoming environment while efficiently managing…
    • This role offers an opportunity to work in a busy medical environment, contributing to high-quality patient care through efficient administrative support.
    • View all Stepps Surgery jobs - Stepps jobs - Practice Administrator jobs in Stepps
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    • Hours:* Part-time (18 hours per week).
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    • Hours – Full Time, 40 hours per week (must be flexible to work evenings and weekends).
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    • Our modern, patient-centred practice is seeking a dedicated and enthusiastic Treatment Coordinator/Receptionist to join our team and support patients…
    • Greet patients, relatives, and visitors in a friendly and professional manner.
    • Help with non-clinical administrative duties such as filing, photocopying, and…
    • Hours – 40 hours per week.
    • The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the…
    • DaVita UK ltd is looking for healthcare support worker to provide support and care for the patients with a keen interest to learn and develop with the support…
    • Previous medical receptionist experience is desirable.
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    • The successful applicant will have excellent communication and organisational skills, a good working knowledge of GP computer software programs.

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Job Post Details

Patient Retention & Experience Specialist - job post

Canova Medical
18 Woodside Place, Glasgow G3 7QL
From £30,000 a year - Full-time

Job details

Pay

  • From £30,000 a year

Job type

  • Full-time

Location

18 Woodside Place, Glasgow G3 7QL

Full job description

Job Summary
We are seeking a dedicated Patient Retention & Experience Specialist to enhance patient satisfaction and foster long-term relationships within our healthcare organisation. The successful candidate will play a vital role in improving patient engagement, ensuring a positive experience at every touchpoint, and supporting the organisation’s commitment to exceptional patient care. This role offers an opportunity to contribute meaningfully to patient outcomes while developing valuable skills in healthcare communication and relationship management.

Responsibilities

Each day you will work from structured call lists including:

  • Appointment no-shows
  • Appointment cancellations
  • Consultation-only patients
  • Patients seen on the same day

Role requirements:

  • Make around 200 structured calls per day
  • Rebook missed appointments
  • Address concerns that stopped patients proceeding with treatment
  • Check on healing and patient wellbeing
  • Encourage reviews once patients are happy with their result
  • Ask for referrals in a natural and professional way
  • Record clear outcomes and notes for every call

Requirements

  • Proven experience in customer service, healthcare administration, or related fields is preferred.
  • Excellent communication skills, both written and verbal, with a compassionate approach towards patients.
  • Strong organisational skills with the ability to manage multiple priorities effectively.
  • Proficiency in using CRM software or similar database management tools.
  • Ability to work collaboratively within multidisciplinary teams.
  • A proactive attitude with problem-solving capabilities and attention to detail.
  • Knowledge of healthcare regulations, privacy policies, and best practices in patient engagement is advantageous.
  • A recognised qualification in healthcare administration or related disciplines is desirable but not essential. This position offers an engaging environment where your efforts directly contribute to improved patient care experiences while supporting organisational growth through enhanced retention strategies.

Job Type: Full-time

Pay: From £30,000.00 per year

Work Location: In person

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