Medical Secretary jobs in Marston

About Us

Spa Medical Centre aims to provide the highest quality of care to the people of Melksham. We are friendly, professional and work collaboratively with our patients to achieve the best health outcomes.

The practice extends its ethos of caring to its staff and aspires to provide a nurturing and rewarding environment in which to work.

As a practice, our vision statement is: 'Our vision is a healthier community built on learning, teamwork, compassion and outstanding care'.

Patients are at the heart of what we do and we aim to be as accessible as possible, offering early morning and evening appointments.

In addition to our full range of general medical services we also provide a diverse range of surgical services to the rest of Wiltshire.

The role

We are looking for a dedicated and proactive Senior Care Navigator to support our Reception Lead with the running of a busy GP reception service.

The successful applicant will play a key role in helping to deliver an exceptional patient experience across the practice. Alongside your Care Navigator responsibilities, you will take on the important role of Carers Lead, supporting the identification of carers and helping to ensure they receive the information and support available to them.

In addition, you will act as our Deputy Safeguarding Administrator, supporting the Deputy Safeguarding Leads during sometimes complex and sensitive cases. Full training will be provided to ensure you fully understand the responsibilities associated with this aspect of the role.

Day to day you will be the first point of contact for many of our patients, you will be responsible for ensuring every interaction from yourself and our Care Navigators reflect our commitment to providing a welcoming, professional and compassionate service. From creating a positive reception and waiting room experience to supporting phone and online access to appointments and services, you will help ensure patients receive outstanding care from the moment they contact us.

Working closely with the Patient Services Manager and our Reception Lead, you will proactively identify opportunities to improve efficiency and patient satisfaction while effectively managing patient expectations.

This is a varied and rewarding role, with responsibility for supporting the Reception Lead in the day to day supervision of our Care Navigators, alongside taking on the important roles of Carers Lead and Deputy Safeguarding Administrator, helping to support some of our most vulnerable patients and ensuring key practice processes are maintained. You will lead by example, fostering a positive and supportive team culture while maintaining the highest standards of professionalism, accountability and patient care.

A full job description and personal specification is available on request.

Hours of work

We are recruiting for a role of 30 to 37.5 hours per week to work between our opening hours of 8.00am – 6.30pm. Hours and days to be agreed with the right candidate.

When submitting your application, please state your availability.

Salary

The rate for this role is £13.75 to £14.50 per hour dependent on experience.

What you will bring:

• Similar experience in a healthcare setting is essential
• An ability to remain calm, organised and positive when faced with unexpected situations, changing demands and busy periods
• Confidence in supporting Care Navigators in challenging situations in the absence of the Reception Lead
• An ability to lead by example and contribute positively to team morale
• Strong organisational skills with attention to detail
• Strong administrative skills
• Excellent communication skills, both written, on the phone and in person
• Proficiency in Microsoft Office suite
• Previous people management experience is desirable, but not essential

Why join us?

This is an exciting opportunity to make a real difference our patients within a supportive and forward-thinking practice. In return we offer:

• Company events
• NHS pension scheme
• Enhanced annual leave entitlement
• Birthday leave allowance after probationary period
• Free, on-site parking
• Employee discount
• Eligibility for blue light card
• Staff uniform provided

Pay: £13.75-£14.50 per hour

Expected hours: 30.0 – 37.5 per week

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Application question(s):

• Do you have relevant experience in a healthcare setting?

Work authorisation:

• United Kingdom (required)

Work Location: In person