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Medical Receptionist Lovemead Group Practice
Job details
Full job description
LOVEMEAD GROUP PRACTICE/ROUNDSTONE SURGERY
Roundstone Surgery, Polebarn Circus, Trowbridge, BA14 7EH
PART-TIME MEDICAL RECEPTIONIST
21 hours per week
Are you looking to begin or continue a career within the NHS? Whether you’re new to general practice or already working in healthcare and looking for a fresh challenge, we’d love to hear from you.
Roundstone Surgery is recruiting a Medical Receptionist to join our friendly and supportive Patient Services Team at our busy town-centre surgery in Trowbridge.
If you thrive in a fast-paced environment, enjoy working with people and have strong customer service skills, this could be the perfect role for you.
About the Role
This is a key frontline position where no two days are the same. As a Medical Receptionist, you will be a first point of contact for our patients and play an important part in ensuring they receive an efficient, professional and compassionate service.
Your responsibilities will include:
Welcoming and booking in patients
Handling a high volume of patient enquiries, both in person and by telephone
Managing a wide range of administrative tasks
Signposting patients to appropriate services, information and support
Working closely with clinical and non-clinical colleagues
The role involves extensive use of clinical systems, telephony and digital tools, so excellent IT skills and confidence using computers are essential, alongside the ability to multitask and maintain accuracy in a busy environment.
What We’re Looking For
Strong customer service experience
A high level of computer literacy and the ability to learn new systems quickly
A friendly, professional and patient-focused approach
The ability to stay organised and work well as part of a busy team
Flexibility to work a range of shifts between 8.00am and 8.00pm, Monday to Friday
Experience in general practice or another healthcare setting is desirable, but not essential, as full training will be provided.
What We Offer
NHS Pension Scheme membership
Ongoing training and development opportunities
A supportive and welcoming team
How to Apply
If you think you would be a great fit for our team, please apply directly to Tracy Wakeley, Patient Services Team Manager, with your CV and a full covering letter outlining what you can bring to the role.
Email: tracy.wakeley@nhs.net
Closing date: Thursday 29 October 2026
Interviews: Thursday 5 November 2026
Previous applicants need not apply.