As one of the first points of contact for our patients, you'll play an important part in helping people access the care they need. Whether you're welcoming someone at reception, helping over the telephone or supporting colleagues behind the scenes, your contribution really matters.

And just as importantly, you'll be joining a team that believes looking after each other is every bit as important as looking after our patients.

The opportunity

Salary: £12.92 per hour
Contract: Permanent
Hours: Up to 38 hours per week available
Working patterns: Full-time, part-time and job-share opportunities considered
Location: An on-site role working across our Gosforth Valley (Dronfield) and Moss Valley (Eckington) practices

Our practices operate between 8.00am and 6.30pm Monday, Tuesday, Wednesday and Friday, and 8.00am to 8.00pm on Thursdays. Working hours will be agreed within these times to meet the needs of the service.

We're open to considering different working patterns, and our priority is finding the right people to join our team. Whether you're interested in full-time or part-time hours, we'd love to hear from you.

What will you be doing?

No two days are quite the same in general practice!

Working as part of our Patient Administration Team, you'll help keep our busy practices running smoothly and ensure patients receive a friendly, professional and efficient service.

Your role will include:

Welcoming patients and helping create a positive experience when they visit our practices.
Answering telephone calls, responding to enquiries and helping patients access the right services.
Managing appointments and supporting the smooth running of our clinics.
Carrying out a variety of computer-based administrative tasks, with accuracy and attention to detail.
Working closely with clinical and non-clinical colleagues to support excellent patient care.
Supporting colleagues across both sites, including providing cover during periods of absence.

It's a varied, fast-paced and rewarding role, ideal for someone who enjoys working with people, solving problems and being part of a team.

Who are we looking for?

We're looking for someone who brings the right attitude, enthusiasm and commitment to delivering great service.

You'll be someone who:

Is friendly, approachable and genuinely enjoys helping people.
Communicates confidently and sensitively, even when situations are challenging.
Is organised, reliable and able to manage competing priorities.
Is comfortable using computers and learning new systems.
Enjoys working as part of a team but can also use their own initiative.
Is adaptable, positive and willing to get stuck in when things get busy.

Previous experience in general practice would be helpful, but it's not essential. We're just as interested in the skills, experience and qualities you can bring from other roles.

A little bit about us

We're a successful, forward-thinking GP Partnership caring for approximately 12,200 patients across our two practices in Dronfield and Eckington.

Rated Good by the Care Quality Commission (CQC), we're proud of the high-quality care we provide and our commitment to continually learning, improving and innovating.

As an established training practice and Level 3 Research Practice, we're always looking for ways to develop our services and support our patients and colleagues.

But what really makes The Valleys special is our people.

Our Patient Administration Team brings together colleagues with years of experience alongside newer team members who bring fresh ideas, different perspectives and plenty of enthusiasm.

It's a team that works hard, looks out for one another and, importantly, knows how to have a laugh along the way!

You'll be supported by an experienced and approachable Office Manager and a dedicated Team Leader who are committed to helping colleagues develop and succeed.

We believe that everyone has something valuable to contribute, regardless of their role or how long they've been with us. We encourage our colleagues to take ownership of their work, share their ideas and develop their own expertise.

From supporting apprenticeships to learning from our most experienced colleagues, we're proud to create opportunities for people to grow.

Our values reflect how we work together: we are welcoming, we are respectful, we work collaboratively, we learn and innovate, and we celebrate success.

What can we offer you?

Alongside a rewarding role and a great team, you'll enjoy:

30 days' annual leave plus bank holidays (pro-rata)
Access to the NHS Pension Scheme
Two fully funded team social events every year
Training, development and opportunities to grow your skills
A positive, inclusive workplace where your ideas and contributions are valued
An approachable management team and colleagues who genuinely support one another

Sound like somewhere you'd enjoy working?

If you're passionate about helping people, enjoy being part of a busy team and want a role where your contribution really counts, we'd love to hear from you.

Please send us your CV, together with a brief indication of your preferred working hours and any flexibility you may have. This will help us explore working arrangements that suit both our successful candidates and the needs of the practice.

Come and be part of The Valleys – Working Together to Live Well.

Job Types: Part-time, Permanent

Pay: £12.92 per hour

Benefits:

Company events
Company pension
Free parking
On-site parking

Work Location: In person

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