Currently the practice delivers Personal Medical Services to 11,000 patients from two sites at Tramways Medical Centre and Middlewood Medical Centre. The practice has an open list and will continue to register residents new to the area.

Both surgeries are modern and purpose built but the opening of Middlewood Medical Centre, and the additional space this has provided, has allowed the practice to further develop its services. This expansion of services will continue where improvements to services can be recognised and where these improvements are seen to be cost effective.

Job description

Post: Receptionist

Days to be confirmed. Cover may be needed for Annual Leave and Sickness

Responsible to: Reception Team Leaders

1. Job Purpose

To support an environment in which GPs, Nurses and the wider Primary Health Care Team are able to deliver medical care to the Practice population.

2. Key Areas

To provide a reception service to patients at both Tramways and Middlewood Medical Centres.

Reception duties include:

· Greeting patients at the reception, at all times acting courteously and with respect.

· Booking patient appointments, both face-to-face and over the telephone, using the computerised appointment system. Care navigating where appropriate.

· Where appropriate and as requested making contact with other service providers to ensure the continuing care of individual patients.

· Ensuring requests for repeat prescriptions are actioned in accordance with Practice policy and procedure.

· Where appropriate and as requested supporting GP and Nurses in the Practice by providing a chaperone facility.

· Being the first point of contact for patients to the surgery and wider services.

Additional duties include:

· Maintaining relevant supplies in consulting rooms to ensure clinicians are able to carry out their work.

· Maintain and input patient data into electronic patient records.

Accepting samples from patients and ensuring they are adequately labelled.

Collecting payment from patients for non NHS services.

Using Accurx system for patient communication.

Care navigation of patients to the right clinicians and services when making appointments.

· The scanning of patient information and results into the relevant electronic records.

· Reading letters, results and other computerised information in patients’ electronic records in order to provide comprehensive information to patients and other members of the Primary Health Care Team.

· Supporting Open Space bookings at the Middlewood Primary Health Care Centre.

· Supporting the facilities management of the Middlewood Primary Health Care Centre.

· As a member of a larger team unlock and/or secure Tramways Medical Centre and Fairlawns each working day.

Dealing with general enquiries, compliments and complaints. Liaising with other services such as pharmacies, hospital and other external partners.

· Any other duties commensurate with the post of Practice Receptionist.

3. communication and working relationships

· Patients

· Doctors

· Nurses

· Attached staff team

· Social services

· Ambulance services