Medical Secretary jobs in Taunton TA3

About the Role

£12.71-£13 per hour DOE

We are looking for a friendly, organised, and patient-focused Patient Services Advisor to join our busy and supportive team at Taunton Vale Healthcare.

Taunton Vale Healthcare is a well-established GP practice operating across two purpose-built sites in Taunton, providing primary care services to over 13,500 patients. Our Patient Services team plays a vital role in ensuring patients receive efficient, safe, and compassionate support when accessing our services.

As a Patient Services Advisor, you will be the first point of contact for patients and visitors, providing a high-quality reception and administrative service. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

Key Responsibilities

Patient Care & Communication

• Act as the first point of contact for patients and visitors, both in person and via telephone.
• Provide courteous, efficient, and confidential handling of enquiries.
• Book appointments and process requests for home visits, repeat prescriptions, and test results in line with practice procedures.
• Provide information and guidance to patients regarding practice services and processes.
• Register new patients and ensure all documentation is accurately entered onto the clinical system.

Administration & Data Management

• Maintain accurate patient records using the practice’s clinical computer system.
• Process incoming and outgoing correspondence, both electronic and paper-based.
• File, scan, and distribute documents efficiently.
• Record and pass on messages accurately to members of the clinical team.
• Handle patient payments for private services in accordance with practice policy.

Operational Support

• Support the smooth day-to-day running of the practice.
• Provide cover during staff absences where required.
• Work flexibly across both practice sites, sometimes at short notice.
• Open and close premises when necessary, including setting and deactivating alarms.
• Maintain tidy, safe, and welcoming reception and waiting areas.

Teamworking & Development

• Participate in team and administration meetings.
• Work collaboratively with colleagues to support high-quality patient care.
• Undertake relevant training to develop skills and knowledge.
• Adhere to practice policies, including confidentiality, data protection, safeguarding, and health & safety.

About You

Essential:

• Good standard of education, including GCSE (or equivalent) in English and Maths.
• Experience in a busy, Healthcare, patient-facing role.
• Strong communication and interpersonal skills.
• Good IT and data entry skills with strong attention to detail.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and the ability to prioritise workload.
• Understanding of confidentiality and data protection.
• Friendly, reliable, and professional approach to patient care.
• Willingness to work flexibly across both practice sites.

Desirable:

• Experience working in a GP practice.
• Familiarity with clinical systems such as EMIS.
• NVQ Level 2 or 3 in Business Administration, Customer Service, or equivalent.
• Knowledge of NHS primary care services and GP practice procedures.

Pay: £12.71-£13.00 per hour

Work Location: In person