We are seeking an enthusiastic and dedicated Private Imaging Services Lead to join our team at Thorpe Park Head Office. This role is responsible for supporting the day-to-day administration function for private imaging, ensuring referrals, bookings, diary availability, clinic lists and stakeholder communication are managed effectively and in line with LivingCare’s service standards.

The post holder will work closely with the Lead of Sports Imaging Administration and will follow the same reporting pathway through the Imaging Manager. The role will provide support to the sports imaging administration function while maintaining a primary focus on private imaging services.

The post holder will support the smooth running of private imaging activity by ensuring diaries are open, lists are appropriately booked, referral sources are reviewed, and utilisation issues are identified and escalated in a timely manner.

Main Duties and Responsibilities

Lead the day-to-day administration workflow for private imaging referrals and appointments through LivingCare clinics.
Act as the operational lead for private imaging administration processes, identifying opportunities to improve referral pathways, booking processes, clinic workflow, communication and service resilience.
Support the private services function by ensuring enquiries, referrals, bookings and follow-up actions are managed efficiently and in line with agreed processes.
Provide line management support for members of the imaging administration team, including day-to-day supervision, support, feedback and escalation of performance or conduct concerns where appropriate.
Support recruitment, onboarding and induction activity for the wider imaging administration team, helping new and existing colleagues understand relevant workflows, expectations and service standards.
Ensure imaging diaries are open and available in line with agreed service requirements, escalating any gaps or issues to the Imaging Manager.
Ensure clinic lists are appropriately booked, taking account of capacity, referral requirements, patient flow and service priorities.
Monitor list utilisation and flag issues with utilisation, capacity or booking efficiency to the Imaging Manager in a timely manner.
Support capacity planning and utilisation monitoring by identifying trends, pressures and opportunities to improve list utilisation.
Work collaboratively with the Lead of Sports Imaging Administration to report on utilisation figures and identify trends, pressures or areas requiring action.
Review referral and booking source information to support service monitoring, reporting and understanding of private imaging activity.
Ensure payments relating to private imaging activity are taken where required and that revenue is captured accurately in line with agreed processes and policy.
Support imaging growth targets by contributing to responsive referral handling, timely booking processes, effective stakeholder communication and identification of barriers affecting private imaging activity.
Maintain effective working relationships with private imaging referrers, stakeholders, clinical teams and administrative colleagues.
Provide training, guidance and support to administration team members to ensure consistent understanding of private imaging referral pathways, booking processes and clinic requirements.
Support the Lead of Sports Imaging Administration by providing resilience, shared understanding and cover across referral review and administration processes where appropriate.
Continue to support referral reporting and communication via the agreed communications channel, ensuring information is clear, accurate and actioned appropriately.
Work closely with the Imaging Manager to identify service risks, workflow pressures, training needs and opportunities for improvement.
Support delivery of company KPIs and service standards relating to private imaging administration, patient experience and clinic efficiency.
Provide suitable cover and support across the wider imaging administration function where required and in line with business needs.

KNOWLEDGE, SKILLS AND EXPERIENCE

Experience of clinical administration, preferably within imaging, private services or a healthcare setting.
Good understanding of private imaging referral pathways, booking processes and clinic administration requirements.
General understanding of sports imaging administration and how it interacts with wider imaging administration processes.
IT literate, with the ability to use relevant clinical and administration systems.
Ability to understand capacity, diary availability, clinic list management and utilisation reporting.
Ability to manage competing priorities and maintain oversight of multiple workflows.
Confident communicator with the ability to build and maintain effective stakeholder relationships.
Ability to train, support and guide colleagues in specific processes.
Patient-focused, professional and responsive approach.
Team worker with a caring, considerate and empathetic approach.

Behaviours and Values

Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.

Managing self and others:

Take care of your own wellbeing and that of your staff
Manage yourself and your emotions
Share your knowledge and experience
Use appropriate language when communicating to others to ensure they understand
Be decisive
Be positive – focus on what you can do and why something will/could work
Actively seek feedback and act on it (where appropriate)
Know when to step in and do it yourself and when to leave others to have a go
Be self-aware: know your strengths and development needs and look for ways to develop.
Be visible and approachable

About us

LivingCare Group operates across various health services and portfolios. We have extensive experience of developing and delivering NHS care and have a growing portfolio of private provision. We work across GP practices and within our own centres in Yorkshire.

Our services are developed in response to local demands across the health economy and in line with the NHS governance and contractual requirements.

Why Choose us?

Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.

We fully believe in investing in our staff to help them reach their career goals and full potential. We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.

Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues.

We are also proud to be a Disability Confident Committed Employer (Level 1).

Find out more about Disability Confident at: www.gov.uk/disability-confident #DisabilityConfident

What we offer our employees

Free onsite parking.
Quality working environment
Flexible working
Day off for your birthday
Work life balance is a priority here at LivingCare, with services running at sociable times.
Blue Light Card NHS discount at a range of shops and restaurants
Access to the Employee Assistance Programme
Annual pay review
Culture matrix programme: we organise special events every month to support our teams
Celebrating success: this programme gives rewards to our team member who have gone above and beyond
Supermarket vouchers: we give these out every month as part of our supermarket sweep competition