Medical Statistics jobs in London

Job Title: Learner Experience Coordinator
Location: London, UK (4 days per year in office)
Salary: £26,000 - £28,000 per annum

Due to rapid growth within the business, we’re looking for a Learner Experience Coordinator to join our amazing team at Leep Talent, part of Leep Group! This role will sit in our learner experience team, supporting the onboarding and induction of all apprentices for the first 12 weeks of their learner journey. We are looking for an individual who can provide an effective and innovative customer centric experience to our apprentices.

This role requires the successful candidate to be trained and able to work across both the Onboarding and Learner Experience (LET) divisions, ensuring a seamless and high-quality learner journey from initial assessment and onboarding through to the end of the first 12 weeks. The postholder will play a key part in supporting assessment days, conducting onboarding interviews, completing Recognition of Prior Learning (RPL) processes, and providing early engagement and retention support.

Main Responsibilities

• Ensure that learners are fully enrolled on to their apprenticeship pathways effectively and efficiently, adhering to the administration process and in line with enrolment targets.
• Plan, coordinate, and facilitate apprentice assessment days, ensuring that all candidates are appropriately assessed, documented, and progressed through the onboarding pipeline.
• Conduct onboarding interviews with new apprentices, verifying eligibility, identifying learner needs, and completing the Recognition of Prior Learning (RPL) process accurately to ensure learners are placed on the correct pathway and level.
• Confidently host and lead on learner and employer induction processes, issuing all relevant correspondence quickly, accurately and efficiently.
• Be the first point of contact for learner queries, answering or signposting as appropriate and providing training to learners on how to use education systems such as OneFile and BKSB.
• Produce learner statistics and reports on a regular basis for analysis to management teams demonstrating the relevant information in line with set KPIs.

The Ideal Candidate

• Excellent communication skills, with the ability to deliver interactive and engaging induction training to groups of apprentices.
• Strong use of IT skills including Microsoft Excel, Word, PowerPoint, and Databases
• Knowledge of the Apprenticeship sector.
• Educated to degree level desirable but not essential.

Employee Benefits

• Competitive salary of up to £28,000.
• 31 days annual leave (inclusive of bank holidays) + an additional birthday day off.
• The opportunity to buy up to 5 days additional annual leave.
• 2 additional days of annual leave after 3 years of service.
• Free access to our Medicash healthcare plan.
• Employee of the month and yearly staff recognition awards.
• Summer and Christmas parties.
• Recognition of Grade 1 OTLAs.
• Continuing professional development opportunities.
• Most importantly, working for an organisation that cares!

If this sounds like the right opportunity for you, please don’t hesitate to get in touch!

About Leep Talent
As a national multi award-winning company operating for over 20 years, Leep Talent (formally Just IT) support learners through our unique offering of Apprenticeships, Recruitment and Training services. Having been acquired by Leep Group (formally The B2W Group) in 2022, the leading national adult learning and pre-employment training provider, we are now a group with social impact at its heart, enabling us to reach more learners and improve communities by putting people at the heart of everything we do. Our unique offering allows us to support long term career development and relationships with learners and clients alike to create sustainable improvements in answering the digital skills gap. As a group we are now supporting the training and development of over 12,000 people per year. We believe in investing in our staff, offering opportunities for professional growth, and fostering a culture of continuous improvement. You’ll be part of a forward-thinking team that values innovation and aims to deliver exceptional educational experiences for our learners.

All employees at Leep Group have a commitment to: Implement Leep’s Equality and Diversity policies and to work actively to overcome discrimination on grounds of all protected characteristics; Take responsibility for one’s own professional development and participate in relevant internal and external activities; Implement the Leep’s health and safety policies and practices; Contribute to Leep’s commitment to continuous improvement as identified in Leep’s quality assurance systems; Be committed to Leep’s safeguarding procedures and high priority to be given to the safeguarding of learners. Leep Group is committed to safeguarding and promoting the welfare of all learners. We expect all staff to share this commitment and to actively uphold our safeguarding, equality, and diversity policies. Safeguarding training is provided for every employee, and robust safer recruitment practices are followed at all stages of employment. All applicants must have the right to work in the United Kingdom - proof of eligibility will be required as part of the recruitment process. Leep Group is unable to offer sponsorship for this role.

Learner-facing roles that involve working directly with learners will be subject to an Enhanced Disclosure and Barring Service (DBS) check, including relevant barred list checks. All other roles will require a Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process. The successful candidate must also complete all pre-employment vetting and will complete safeguarding training during their induction.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company pension
• Private medical insurance
• Work from home

Experience:

• Apprenticeship industry: 1 year (required)
• Employment industry: 1 year (required)

Work Location: Hybrid remote in London EC3N 1LQ