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Job Post Details

Customer Engagement Specialist (Hybrid) - job post

Power NI
Antrim•Hybrid work
From £26,700 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • From £26,700 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Antrim•Hybrid work

Benefits

Pulled from the full job description

  • Referral programme
  • Employee mentoring programme
  • Sick pay
  • Bereavement leave
  • Gym membership
  • Free parking
  • Company pension

Full job description

Contract

Permanent- Full Time

Part-time positions also available - minimum 21 hours per week. (N.B training will be full time for the initial 4 - 8 weeks)

Salary

Starting salary £26,700 with opportunities to progress to £28,500, plus up to 10% annual bonus. Additional opportunities to progress to £30,000, following development to a Senior Customer Engagement Specialist.

Working Hours

37 hours - Monday to Friday

Location

Antrim or Omagh

Our Rewards;

  • Annual bonus
  • Annual Cost of Living Review
  • 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
  • Family Friendly Policies
  • Enhanced Maternity and Paternity Pay
  • Health Care
  • Sick Pay

Your new opportunity

You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.

The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.

What you'll need

  • Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
  • 6 Months Customer service experience.
  • Computer savvy with a good working knowledge of Microsoft Office.

If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.

Learning & Development;

  • Career Progression and Development - Almost 100% of our promotions are from within the organisation
  • Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology
  • Mentoring Scheme
  • Virtual Gym Membership

Social Opportunities;

  • Sports and Social Club
  • Allyship@work
  • Women's Network
  • Green Team
  • Volunteering days and more
  • 87% of employees would recommend Energia Group to friends and family as a great place to work!
  • You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
  • You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
  • We also offer an annual Bonus, an award-winning wellbeing programme including a counselling service, sports and social clubs, a ‘Wellbeing Fund’ to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
  • Role worked on a hybrid basis (3 days from the office and 2 days from home), collaborate regularly with your peers while having a balance between your home and work life.
  • Does Energy Move You? APPLY NOW!!!

Job Types: Full-time, Permanent

Pay: From £26,700.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee mentoring programme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free flu jabs
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
  • Paid volunteer time
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Work from home

Work Location: Hybrid remote in Antrim (County Antrim)

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