Mercury Training Services jobs

Position Details:

College of Social Sciences

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary £20,782 per annum rising to £25,977 after 12 months service.

Apprentice Grade 3

Full Time

Fixed term contract for 15 months

Apprenticeship Standard: Facilities Services Operative Level 2

Training Provider: Mercury Training

Closing Date - 31 May 2026. Please upload a CV with your application.

Eligibility: The training delivered in apprenticeships is funded through the apprenticeship levy which is subject to Department for Education funding rules for apprenticeships. When reviewing applications the University and the training provider will be checking candidates meet this eligibility criteria . Further information is available on our webpage .

You have normally been a resident in the UK for the last 3 years. For exemptions please refer to the government funding rules for apprenticeships.

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Apprenticeship summary

The College of Social Sciences (CoSS) and College of Arts and Law (CAL) have a vibrant community with over 18,000 students, nearly 2000 staff comprised of academics and Professional Services staff across a range of disciplines and interdisciplinary fields. We have a highly diverse international staff body and take pride in our inclusive ethos, and we teach programmes in Dubai, Singapore and online as well as in Birmingham, and we have over 100,000 alumni in more than 185 countries.

The Facilities Team are based on Edgbaston Campus, working in an agile manner across several areas within the University. We work closely with our business partners to deliver a professional service to our building users. We aspire to implement industry FM (Facilities Management) standards across our Estate and we are looking to develop our digital skills and technologies to enhance End User experience.

Main duties the apprentice will learn

T h e appre n t i ce w il l be l e a rn i ng a n d deve l o p i ng s k ill s i n the fo ll ow i ng area s :

• Building Condition inspections and Safety checks
• Assisting with Room moves including movement of office items
• Assisting with signage creation and installations
• A dmi n i steri n g Health and Safety documentation

• Fielding and dealing with staff, student and visitor queries

• A ss i g n i n g acc e ss v i a I D cards

• R e p or t i n g re p a i rs v i a t he ce n t ral E st a tes te a m a n d t ra c k i n g ma i ntena n ce r e q u e s ts
• C o o rd i n a t e k ey ma n a g e me n t proc e s s , th i s w i l l i n v ol v e se t t i ng up a s p re a d sh e et a n d cre a t i n g a k ey l og for u p d a t i ng / t ra c k i n g

• C o o rd i n a t i ng s m a l l o f f i c e mo v es w h i ch w i l l i nclu d e a r ra n g i ng te l e p h o ne a n d PC mo v es

• Ensure the office is tidy and delivered items are cleared away promptly

• Participate in safety and environmental related activities as directed by manager

• Communicate and collaborate with internal and external colleagues / services (e.g. Security, cleaning, engineers, contractors etc) including academic and professional services colleagues across the College and University.

• O r g a n i s i n g ro o m b o o k i n g s f o r i nt e rn a l me e t i n g s on camp u s
• S ome d i ary ma n a g eme n t o r su p p o rt i n e s ta b li sh i ng su i ta b l e v e n u e s a n d t i mes for me e t i n g s

• P ro v i s i on of g e n eral a d mi n i strati v e supp o r t

• As required, assist with printing, scanning, collating and laminating of documents

• Order and distribute stationery/keys and maintain office stock levels

• T r ac k i ng s ma l l w or k s / p r ojec t s a n d i n f o r mati o n g a th e r i n g .
• A d hoc p roje c ts : such a s co ll ati n g g u i d a nce n o t e s / F A Qs for e v e n t organisers
Assisting with the administration and communications involved with small maintenance and building projects

This apprenticeship would suit

• Someone w i th an i nt e re s t i n l e arn i n g how a busy o f f i ce en v i ro n me n t o p e r a tes, p a rt i cu l arly i n supp o r t o f fac ili t i es m a n a g e me n t

• A proa c t i v e i n di v i d u al w i l l i ng to l e arn h o w to j u g g l e mu l t i p l e ta s k s

• A g o o d c o mmu n i c a tor a n d w i th t he a b ili ty to de v e l op g o o d w o r k i ng re l ati o n sh i ps w i th a r a n g e o f ac a d e m i c a n d n o n -ac a d e m i c co ll e a g u e s

• A n enth u s i astic p e r s on w i th a w illi n g n e ss to g o t h e e x tra m il e

• S omeone w i th an a tte n t i on to d e ta i l
• A co n f i d e nt p e r so n , w i l li n g t o g et i n v ol v ed i n new ac t i v i t i es and w ho i s n o t a f ra i d to ask f o r h e l p w h e n t h e y ’ re not sur e
• S omeone w ho i s h a p p y t o ba l a n ce r o u t i ne o ff i ce w ork w i th m o re ad-h o c a ct i v i t i es wi th i n t he C o ll e ge
  

• G C S E g ra d e 4 or above M aths a n d E n g li sh
• A n ab ili ty to co m mu n i ca t e appro p r i ate l y w i th co l l e a g u e s o f a l l l e v e l s b o th i n v erbal a n d in w r i tten fo r m
• C ompete n cy i n digital skills us i n g M S Teams, W ord a n d bas i c fu n ct i o n s on M S E x cel a nd P o w erPo i nt

• C o n f i d e n t a n d i n q u i s i t i v e – w i th a d e s i re t o l e arn a n d de v e l op wi th i n t he r o l e.

• S ome e x p e r i e n ce and / o r u n d e rsta n d i n g o f the e x p e ctati o ns o f w or k i n g i n a pr o f es s i o n al o ff i ce e n v i ro n me n t
  

Career Pathway

Facilities Assistant

Office support or administrator

University Administrator

For enquiries please email: apprenticeships@contacts.bham.ac.uk

View our staff values and behaviours here

Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .