National Express jobs in London Heathrow Airport

Customer Service Advisor- Gatwick

We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station.

Location: Gatwick Coach Station

Schedule: This role is 38 hours a week- 3 on 2 off shift pattern working 0800-1730 with a 30 mins break

Assessment Date: Thursday 19th November

Pay: £13.58 per hour

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

What you'll do...

Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction

Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption

Proactively look for opportunities to up-sell National Express services and products

Provide support and assistance to customers, colleagues and driver teams

Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role

Assist in the training and development of peers and promote DOH rules and maintain a safe working environment

Ensure established safe working processes are adhered to at all times

Promote a cohesive, empowered and engaged working environment

What you'll need...

English language skills

Experience of front-line customer service in a fast paced environment

Positive attitude to customer service and personal development

Ability to work in a team or independently on your own initiative

Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time

The ability to work shift patterns including weekends and bank holidays to meet business demands.

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We may close applications early if we receive a high volume of interest, so don’t delay – apply today!