An excellent opportunity has arisen to join our busy admin Neighbourhood Mental Health Team. We are seeking an experienced Administrator/Receptionist to provide support for the teams and members of Hill Crest in Redditch

Applicants require a level 2 qualification in a Business Administration subject or a level 2 in an alternative subject and be expected to complete an administration qualification. Alternatively, NHS experience will also be considered.

This is a permanent post working 23 hours per week (Monday and Tuesday 9.00am to 5.00pm and Wednesday 8.30am to 5.00pm)

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

You will be part of the busy admin team for the Redditch Neighbourhood Mental Health Team.

You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including telephone duties, inbox management, appointment booking, reception cover and generic office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the Redditch admin team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Administration duties specific to the role.

Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, reception cover and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.