Contact information

For more information please contact Tara Bain at tara.bain@nhs.net or Steph Goodall at s.goodall3@nhs.net

About the role

Are you organised, approachable and motivated, with excellent communication skills and a passion for providing high-quality patient care through effective administrative support?

We are looking for full and part time enthusiastic and reliable Ward Clerks to join our busy administrative team, providing essential support across the Acute Receiving Unit (ARU) and Acute Medical Unit (AMU).

The ARU and AMU are fast-paced acute medical environments, supporting the assessment, treatment and ongoing management of patients requiring urgent and emergency medical care. Working as part of a wider multidisciplinary team, you will play an important role in ensuring the smooth running of both services and supporting the delivery of safe and effective patient care.

This is an exciting opportunity to join a developing service, with the ARU moving towards a 24/7 model of operation. The successful candidates will work across both ARU and AMU, providing flexible administrative cover to meet the needs of the services.

Main duties

As a Ward Clerk, you will be responsible for providing a comprehensive administrative and clerical service, acting as an important point of contact for patients, relatives, visitors and healthcare professionals.

Your responsibilities will include:

• Maintaining accurate and timely patient information on the Trust's electronic patient record systems.
• Supporting patient admissions, transfers and discharges, ensuring patient information is updated promptly.
• Supporting the booking and coordination of patient appointments, including arranging return appointments and follow-up reviews as requested by the clinical team.
• Welcoming patients, relatives and visitors and directing enquiries appropriately.
• Answering telephone calls and responding to queries in a professional and helpful manner.
• Supporting the clinical team with administrative tasks to facilitate effective patient flow.
• Preparing and maintaining patient documentation and ensuring records are available when required.
• Liaising with other departments and clinical teams to support the coordination of patient care.
• Maintaining confidentiality and ensuring compliance with Trust policies and procedures.
• Providing administrative support across both ARU and AMU, including during periods of increased activity.

The post will operate within a 24/7 service, requiring participation in a rotational shift pattern covering days, nights, weekends and bank holidays. Shift patterns are:

07:00 19:30

19:30 07:00

The successful candidates will be expected to work flexibly across both ARU and AMU, ensuring appropriate administrative support is maintained across Acute Medicine in line with service requirements.

Essential person specification requirements

Qualifications

• Computer literate
• Good standard of education
• Ability to work towards an NVQ3 qualification

Experience

• Experience of working within a related area e.g. health care/ social care
• Experience & knowledge of multi-disciplinary team working
• Experience of filing systems
• Work with computer software systems e.g. Microsoft office, email & internet

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application guidance:
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Application tips:

If you need help with your application, take a look at the tips on our careers site.

Our benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Home electronics scheme
• Cycle to work scheme - subject to eligibility criteria
• Car lease salary sacrifice scheme - subject to eligibility criteria
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our careers site.