Optical jobs in Cardiff

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We have an exciting opportunity for a Sales co ordinator to join our team, based in Cardiff. Howden provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, Zurich, L&G to name but a few.

We operate some of the UK's leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. We power some of the UK's leading household comparison sites including MoneySuperMarket, GoCompare, Money Saving Expert.

As a Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of Howden and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.

The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.

This is a fantastic opportunity for target driven confident and proactive people who are looking for a career within the financial services Industry. Sales experience is not essential. We are more interested in your objection handling, brilliant listening skills, your infectious enthusiasm, and your dedication to providing excellent customer service. We offer full training and a structured career pathway to allow you to learn all about us, our products and ways of working. This is a fantastic opportunity for University Graduates or School Leavers along with people working in the Retail Industry who are looking for a career in Insurance.

Benefits

Competitive basic salary and bonus scheme to reward personal achievement.

Guaranteed monthly 121's with clear objectives set and management support provided

Monthly departmental incentives

Full ongoing training will be provided

Good location with excellent transport links

A hardworking but fun and lively atmosphere with opportunities to develop within the business

Pension scheme

Death in Service Life Insurance

Enhanced maternity, paternity and adoption pay

Discounted gym membership, retail discounts scheme and childcare vouchers

Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more

Flexible Benefits

Long service rewards

Start date - October 2026

Responsibilities and Duties

· Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants

· Ensure all leads generated are correctly qualified as per the Sales Coordinator script

· Clearly and concisely promote the features and benefits of Howden, our products and the advised sales process, whilst taking advantage of cross sell opportunities

· Achieve and maintain targets for productivity, quality and compliance

· Support colleagues and the management team to ensure the best possible outcome for Howden and our clients

· Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines

Skills & Education

Essential

· Excellent communication skills both verbally and written towards all our customers and insurers

· A dedication to being reliable, honest and passionate about our customers

· Ability to contribute to a positive, working environment with a good team spirit and strong work ethic

· Strong commitment to delivering exceptional customer experience

· Strong ability to follow scripts

· Proactive and driven individual with a desire to develop

· Capable of meeting targets and goals, with the ability to self-motivate

· Highly resilient

Desirable

6 months customer service or sales experience

· Experience of working within an outbound call centre role, and/or within financial services or regulated environment

· Administration qualification (e.g. NVQ)

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other, in the small everyday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

Location - Cardiff - 4 days in office 1 day from home

Full Time opportunities available - 37.5 hrs per week.

Hours to be discussed as part of application.

Pay: £26,110.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Gym membership
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme
• Sabbatical
• Sick pay
• Store discount
• Transport links
• Work from home

Experience:

• sales: 2 years (required)

Work Location: Hybrid remote in Cardiff CF11