Skip to main content
Post your CV and find your next job on Indeed!

Outsourcing Service Delivery Manager jobs

Sort by: -
    • Lead service delivery across complex client environments.
    • In this role, you will lead the delivery of multiple service contracts, ensuring services meet agreed…
    • Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks.
    • Innovating and contributing to the broader service delivery…
    • Experience within outsourcing or a similar accounting/ finance services environment.
    • Relationship management and client delivery.
    • Experience of applications for systems and delivery.
    • As a manager, it’ll be your responsibility to empower and lead a team through the project lifecycle, set…
  • Next steps This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and…
  • View similar jobs with this employer
    • Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM…
    • Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM…
    • Ensure training materials, assessments and delivery approaches are aligned to FCA requirements, contractual obligations and internal governance expectations.
    • Ensure KPIs are achieved across service, quality, compliance, sales performance, customer satisfaction and delivery of hours.
    • Job Type: Full-time, Permanent*.
    • Experience in Language Services, facilities management / technology services / outsourcing.
    • Lead end-to-end delivery of new client onboarding where the scope…
  • View similar jobs with this employer
    • Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM…
    • The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities.
  • View similar jobs with this employer
    • Ensuring the delivery of key partnership objectives, contractual requirements and delivery plans.
    • Proven track record of leading the delivery of diverse…
    • The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities.
    • Experience managing client engagements from scoping through delivery and billing.
    • You will work closely with accounting, outsourcing, audit, and private wealth…

Job Post Details

CGI logo

Senior Service Delivery Manager - job post

CGI
3.5 out of 5 stars
United Kingdom•Hybrid work
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

United Kingdom•Hybrid work

Benefits

Pulled from the full job description

  • Company pension

Full job description

At CGI, we deliver critical services that help our clients achieve lasting business success. As a Senior Service Delivery Manager, you'll lead the delivery and continual improvement of complex service contracts, working closely with clients and internal teams to drive operational excellence, service innovation, and measurable outcomes.

This is an opportunity to take ownership of key client relationships, influence service strategy, and contribute to business growth while being supported by a collaborative and inclusive team that values your expertise and development.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching) that makes you a CGI Partner, not just an employee.

This is a hybrid role.

Your future duties and responsibilities

In this role, you will lead the delivery of multiple service contracts, ensuring services meet agreed performance targets, deliver value to clients, and continuously improve over time. You'll work with senior stakeholders to manage service performance, financials, governance, and change while helping identify opportunities for service growth and innovation.

  • Lead service delivery across complex client environments
  • Manage SLA performance, service reporting, and governance
  • Drive continual service improvement initiatives
  • Build trusted relationships with senior client stakeholders
  • Manage budgets, forecasting, and commercial performance
  • Support service transitions, changes, and operational improvements
  • Identify opportunities for contract growth and renewal
  • Coach and develop team members to achieve their potential
  • Manage risks, issues, and service-related dependencies

Required qualifications to be successful in this role

You'll bring strong Service Delivery Management experience, excellent stakeholder engagement skills, and a passion for delivering outstanding client outcomes. You will be comfortable operating in complex environments, balancing operational, commercial, and customer priorities.

  • Experience managing complex IT or managed service contracts
  • Strong client-facing and senior stakeholder management skills
  • Proven experience driving service improvement programmes
  • Financial and commercial management experience
  • Strong understanding of service governance and risk management
  • Experience with deployment and release coordination
  • Excellent communication, leadership, and collaboration skills
  • ITIL V4 Foundation (ITIL V4 Service Management desirable)



#LI-NP1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Let Employers Find YouUpload Your Resume